Cannot Get Replacement Sim / eSim

[Thepominlaw]

Upgraded to iPhone 16, setup process failed and I had to reset phone, as a result I now no longer have a sim for my phone thus no data or way of making phone calls. Phoned twice to support now to be told there is a system issue and they cannot send out a physical sim or email a eSIM. Anyone else having this issue I need my phone for work. Been told to try again Wednesday now. 

[MS011294]

I am having the same issue for the last 3 days. I have no idea whats happening. I am running back and forth between webchat, calls, and store. But not getting any help whatsoever. 

[Thepominlaw]

I have been told to go to a store but don’t have one close

[MZone]

Have tou tried to request one using the app?

Step 1: Log into 3 app, head to Account, then help, then Replace SIM to order your eSIM.

Step 2: Log into 3 app, head to Account, then Help, then Activate SIM.

[Thepominlaw]

 

Tried the app multiple times to request a physical or eSIM get error every time tells you to contact help desk who are unable to help as they have the same error