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4 weeks ago
Upgraded to iPhone 16, setup process failed and I had to reset phone, as a result I now no longer have a sim for my phone thus no data or way of making phone calls. Phoned twice to support now to be told there is a system issue and they cannot send out a physical sim or email a eSIM. Anyone else having this issue I need my phone for work. Been told to try again Wednesday now.
Wednesday
@JonathanB My situation is a little unique as I don't have an address, so I can't order a replacement SIM online; I need to get the replacement in-store. At this stage I haven't contacted customer services. Is this the only way to resolve a stuck order?