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[Syed]

Trying to reach customer service for proof of usage its been 2 years being three customer there is no use i got sim replacement but need proof of usage requested but 72 hours waiting time.

If i didn't receive it would be the last month my contract ending 15 feb 2023.service will decide to upgrade or leave Three.

Called multiple times and had a conversation but still waiting. Only sales team people wont delay to sell the contract but service & support making disappoint.

[StephR]

Hey @Syed, did you get this sorted?

I've sent you a Private Message with steps on how to get in touch to query this further. I'm really sorry that document has proven difficult to get hold of, but we'll do all we can to help move things forward for you. Just click your avatar and then 'Messages' to check your inbox.