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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 8248 Views
  • 15 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3704 Views
  • 2 replies
  • 3 likes

Poor service

Low quality broadband and low quality service around ST* *** at stoke-on-trent 

bankysm by • Fledgling
  • 243 Views
  • 2 replies
  • 0 likes

Anyone

Can't phone anyone? No signal I'm most areas new SIM fitted yesterday still the same even in the three store no signal? And if I do get a call no one can hear me, thinking of leaving as it's been bad for months and getting worse

Really poor 5G and 4G speeds in the Chelmsford CM* *** area

Is anyone else in the Essex area experiencing problems with their 3 network? I've been with them for a while, but over the past few months, the speeds have become terrible. I used to get over 400 Mbps, but now I'm lucky to hit 20. I've contacted cust...

No internet with home boradband

Internet is down again for 5g home broadband in Bournemouth. Has been the case periodically over last few weeks especially at the weekend. Network status says no reported problems but there clearly is a problem... 

Monty by • Fledgling
  • 208 Views
  • 1 replies
  • 0 likes

LG V60

I have an LG V60. Calling/Receiving is not working, despite installing a new SIM

Clarkie by • Fledgling
  • 356 Views
  • 2 replies
  • 0 likes

Data add-ons disappeared

I don't auto renew add-ons, so I can choose a different plan every month. This month I was going to choose my favourite add-on of 150gb for 20pound which I've been using for months but it's no longer available in the list as well as many other ones. ...

Dippo94 by • Fledgling
  • 242 Views
  • 1 replies
  • 0 likes

Top ups and add on

I have topped try to get add on n now it’s saying I dnt have enough money 

Apalfrey by • Fledgling
  • 356 Views
  • 4 replies
  • 0 likes

Delaying

Is anyone having trouble when calling out - after a few minutes it starts to delay or cutting up ? So annoying - one call takes 30 minutes instead or 10

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