Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No one can hear me

I have been with 3 for donkeys of years, I've had 5 or 6 phones with them over the years. I rarely ever make calls, I'm not very social, so this is only a problem a couple of times a year but recently I had to call the police in an emergency and they...

new sim call?

I received a call saying that a new sim is being dispatched to me because Three is experiencing issues and it will give me better cell service with the same package and number. They aren’t asking for bank details or anything but i’m still skeptical. ...

No data or mobile number swap

Hey. just purchased a new contract, did the pac code for my old number to swap onto my new phone. Said it would be complete by the 2nd, still on my new Three number and iv got 0 data or signal. iv turned the phone on and off numerous times but still ...

Roaming Passport

I live in the uk have traveled to New Zealand and purchased a data roaming passport but am unable to get any data connection when not on WiFi I can text but no internet what do I need to do ?

4G but no internet at all

Hello everyone.Because i am looking to move from Voxi(Vodafone), i purchased today a pay as you go sim with a cheap plan because i want to test before doing a contract. Honestly, in work i have a bit of internet which is fine but at home.....i have 3...

Sim

Good day, I have a problem with my SIM card, I can’t receive calls for the passed 3days my calls goes straight to voicemail!

No signal from my phone

I had 2 phone contract with with 3 . One is for my family And both have no signal the late few days. Can’t even make phone call .

Sim only

Hi I am due an upgrade but I would just like a sim only. I have seen an unlimited sim for £16 a month but when I select sim only plan it comes up for £30 a month

Three Trade In - Scam?

Firstly, I'd like to apologise for the long post. I'm having some issues with the Three Trade In ran by Ingram Micro and I'm looking to see if anyone has any advice on here. Before I go into it, I want to clarify that I have not called Ingram Micro v...

New 5G Mifi unit will not connect with device password

Hello,I've just upgraded to the 5G Three mifi device mobile broadband and when I try and enter the network password from the back of the device, i keep getting a message saying 'incorrect password'. I have tried everything and it still will not acce...