Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Is 3 throttling vpn connection?

With work VPN off I get 340 MBps and with VPN on I get 5.8 Mbps. This is not usable for work. Can someone please check and confirm the throttling policy? Starting to happen this week

Can't seem to make calls

Hi,I can't seem to make calls at the moment, for the past week I've not been able to make calls out or to receive calls in, I get voicemails but I can't listen to them. So I have texts and data but absolutely no calls anywhere, it's very odd, any hel...

Can you add roaming for specific dates ?

Going away for a couple of weeks soon can I buy roaming for specific dates

Can see the mast but weak signal

I rely on mobile broadband at home as well as for my phone and iPad. I have a visual line of sight to the mast about 1km away but the signal strength is -120dBm - one or no bars on an iPhone or iPad. It used to be better than that but Three did s...

Cant send messages

I cannot send messages to example a radio station number from my phone. I did change my limit. But its still not sending. For example to 82122.

Best solution Midi 4g not connecting

Is there a reason my mifi is not connecting wirelessly to my laptop? The modem is not even showing up under the connections. I can only connect via usb to get a connection.

auto-renewal

This is happening every month now and i am annoyed, i topped up 15 and converted it to a data pack for the month setting an auto renewal when it comes to the expiry say on the 30th of april was this months expiry it’s now the 1 of may my renewal has ...

pdp (stuck on 3G unable too make a call says u have not been acess too the sim )

since last night 2am my network went on 3G and hasn't been working I had too get too uni and when trying too reset taking out sim I did everything and it does not work I'm in the middle of London and my data does not work.i forget my debit cards a ho...

Unable to use mobile data since upgrading phone

I upgraded my phone last week from an old iPhone SE to an iPhone 14. I live in a fairly rural area and have usually had to use 3G instead of 4G as the service/coverage is never great with Three ( my husband’s phone is with EE and it’s always faster t...

4G broadband hub - York

My elderly parents have a 4G broadband hub and on Friday my mum told me it hadn’t been working for a few weeks! I contacted Three via web chat and was informed that there was an issue in the area (York) that needed fixing but it’s on private land and...