Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Lithium batteries

Given today's news of exploding pagers injuring thousands of users, which is thought to have been caused by an intervention that made their lithium batteries explode, it is clear than all items with lithium batteries (phones, laptops, etc) must be vu...

I want speak some one

Hi my mobile data not working

Best solution Three MIFI data slowed to a crawl in a section of Wilmslow (SK9) since last Saturday.

Three data (via Three's supplied Huawei MIFI device and SIM) has slowed to a crawl in a section of Wilmslow (SK9) since last Saturday. Cannot use Zoom/VPN's etc. in the location as a consequence, not even overnight (i.e. after 1.00am) when the data s...

Hello. I have tried different options myself.

Hello, I don't know why? I can't connect via mobile Internet. In my laptop settings, I constantly get a function that there is no access to the modem or access point. And keeps popping up QK place usually password. I want to say a big thank you in ad...

Pay as you go balance on a feature phone

How can I check my pay as you go balance on a feature phone?The feature phone is my emergency backup. I have a SIM only smartphone for daily use.

5g worse than 3g

Why is your 5g network worse than your 3g network that you have just turned off? I have a brand new s21 and is fully 5g compatible but the signal is never stable. Bounces constantly from 4g, 4g+ and 5g and only ever have any kind of speed in the earl...

Best solution No internet abroad

Hi, I’m in Switzerland and can text and have signal (I’ve been charged the £2 to access my allowance abroad) but I can access the internet! Please help.alex

Best solution Loss of signal Cambourne Cambridgeshire

Now nearly two weeks of having no signal in and around Cambourne Cambridgeshire CB23***. Got only dots where bars should show, contacted customer support twice to be told they’re working on it. Status checker shows a problem being worked on but serio...

Unable To Make or Calls

I currently own a LG V50 and have been using Three for many years without any problems.Yesterday the phone stopped being able to recieve or make phone calls. I suspect this is related to the 3G switch off.This phone should be able to support Volte, b...

Go Roam in Turkey

I've got a pay monthly plan that started after 2021 but can't find out if I have roaming passes available with my plan. Does anyone know how I can check this?