on 04-25-2024 10:57 AM
At first I didn’t have any allowance, added £20, I got a notification from 3 confirming, I tried the comp again the next day, I thought it had worked as 3 charged me for the SMS, can you help.
on 04-25-2024 11:51 AM
Check either the My Three app or chat with customer service to ensure premium rate text barring isn’t in operation. That’s likely to be the cause.
on 12-09-2024 03:21 PM
Where can I find premium rate barring option as I tried to do live chat and didn’t get anywhere with that.
on 12-10-2024 02:35 PM
Hey @AslThomson96
Welcome to the Three Community page.
Our Customer service team should be able to confirm if premium rate messages have been blocked on your account.
What have they advised when you've reached out?
Jade
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