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Free roaming not working at all with free allowances only when i pay per minutes

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Fledgling

I am away not in Europe and the roaming suddenly stopped working on the 10 payg the agents made me crazy hours on the phone and still over a week not working

9 REPLIES 9
MZone
Maestro

There is a 12gb fair use policy for data roaming so have you reached that?

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Fledgling

no iam talking abt the calls 

 

MZone
Maestro

Have a look at the roaming guide here. Switch the phone off/on. Manually select a different network to roam on. 

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Fledgling

the network is working but its charging me telling me u don't have allowances 

MZone
Maestro

We have no access to your account on here so you need to speak with a support agent then sorry. 

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Fledgling

spoke ten times no one is actually helping 

MZone
Maestro

Make a complaint here. 

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Fledgling

could u help me? through contacting me

martinski99
Regular