Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32338 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11343 Views
  • 2 replies
  • 4 likes

Where has the money gone

Running out of data. Top up £5 pay as you go but still has no network at all. Where’s the money gone?

Kelly2 by Fledgling
  • 1106 Views
  • 3 replies
  • 1 likes

Apple IOS 18.0 RCS Support

Hello, thought out the beta of iOS 18 there has been no support from there for RCS messaging. Now the final has been released when three be supporting RCS on apple for their customers.

Lukiee24 by Regular
  • 23618 Views
  • 37 replies
  • 9 likes

Zero or bare minimum coverage

Since the beginning of September the network coverage has been almost none existent. I get it may go down time to time and will have issues, but this has been a week now.Nobody responds on X (Twitter) when I call up, I'm just fobbed off with, "mainte...

Hausmore by Fledgling
  • 1908 Views
  • 3 replies
  • 3 likes

Problem with making calls and receiving calls at my work area

Hi,I recently faced an issue with making and receiving calls using my Three SIM card on my Samsung A7 mobile while at my workplace at the university. Up until three weeks ago, I didn’t experience this problem in this location.Please note that I do no...

SadF by Fledgling
  • 6683 Views
  • 5 replies
  • 0 likes

No Service, No Support

So I am a UK3 customer, And I’m currently on holiday in Sweden. For the first 12 days of me being here, my network was fine, including roaming. I had no issues.I woke up this morning and I had “no service”. I tried to get in contact with three custom...

kofikaid by Fledgling
  • 1051 Views
  • 1 replies
  • 0 likes

Roaming divert

Hi therei hope that you are well.if i am abroad and i divert my three mobile number to a voip landline number… will anyone calling me then hear a local dial tone rather than an international dialling tone? I am aiming to avoid people calling me knowi...

User101 by Fledgling
  • 736 Views
  • 1 replies
  • 0 likes

texting issues

I have been having issues sending text, most time I get a reply saying 'message sending failed' it happens only to some particular phone numbers. Please I need help

Shizo by Fledgling
  • 797 Views
  • 1 replies
  • 0 likes

VPN woes on Cisco hardware

@JonathanB I wonder if you can helpMy company has recently started using a new VPN, and I cannot connect to it for more than a couple of minutes using my Three data sim.It's a Cisco Anyconnect endpoint agent, presumably with a Cisco ASA in the backgr...

Network issue in Brazil

Hi community, I have been using pay as you go 10GB Plan roaming in Brazil from 4 September and it was all good untill today. The network suddenly down and can't search and select any network automatically and manually. The data roaming is on. Just ca...

Kaykay by Fledgling
  • 978 Views
  • 1 replies
  • 0 likes