Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Can’t receive calls or text since port in

Recently I switched from Lyca to Three and got my number transferred yesterday, but since then I wasn’t able to receive calls or texts. When I try to call my phone number from other devices, it tells my phone number was not recognised. I have spoken ...

Unable to change voicemail CALL FAILED?!

So I have noticed that Three has changed to a new voicemail service and since changing I am unable to change my personally recorded greeting. When I am recording my greeting the call just drops and shows 'Call Failed' is this a bug with the new voice...

Unable to send sms message - error 38

Hi,I'm currently unable to send an sms message ( error 38 ). Is there a network issue ?

PAC switching form error

Hello,I have been trying unsuccessfully to switch over my number (EE) to my new three sim for over a week now.I have the PAC code for my EE sim and i have activated my new three sim and input all the relevant details needed for the switching form in ...

Not not able to recieve text and calls

I switched from lycamobile to three 1 week ago but not receiving call or text either i can call or text.when someone call me the helpline said” the number is not recognised “.how can i fix this?

5G coverage

Is there anyway to check for mast upgrades in the pipeline, namely for 5G, reason is all mast around my area are 5G bar my local one ?Thanks

Best solution H+ and 3g switch off

Hi at my location in rural Highlands I am mostly on only h+ and very occasionally 4g one bar poor reception.what will happen to h+ when 3g gets switched off?will they finally turn up the 4g signal and improve reception?or will I be left without servi...

Three 5G homebroadband

Hi,I have ordered the 5G home broadband on the 26th of September, its been now over three weeks and i still haven'tm been able to use it. To start with, when the hub has first arrived, i did everything as it was saying on the box, i inserted the sim,...

I can't receive calls or messages

I recently ported my number from Lyca to Three. since then I am unable to receive any calls or texts, can make and send them though. People who call me receive a message stating number called not recognized. I've been going to the store for a week no...

Unable to receive calls and texts after port

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive any calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show...