Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

New 5G mast still not activated

Hi a new three 5g mast appeared locally by me about 6 months ago .Can anybody tell me when it's going to be activated please ?

Was anyone else forced to 'downgrade' their contract last year?

I was on the same pay-montly contract with Three for years; then, last year, I was forced to change my contract and downgrade. With threats of quadrupling the price automatically if I didn't choose a downgrade.The tiny print and lack of transparency ...

Is it just me or is Three coverage THE WORST?

Years and years of paying to have poor to no signal regardless of which part of the country I'm in (Scotland, Yorkshire, Wales, Midlands, London, Kent) across many different types of phones. Data signal is so so bad. Especially in London. My page is ...

Poor internet conn

My Internet connection has not been stable lately

phone not receiving calls-not a coverage issue

hifor last 6 weeks my phone will not receive voice calls, help please steve

voicemail how to delete old message

Can somebody explain how you delete old voicemail message in voicemail and listen to more than one message when you have more than one message I chatted to a 3 mobile agent who didn’t resolve this and its driving me Nuts !

Issue porting number to 3

I received a text from 3 on Friday telling me that my number would be ported on Monday. I can dial out and the number shows correctly. My number now also shows correctly in Contacts. I can't receive texts or calls. When calling my number I get 'this ...

I want to top up using a data pack it won’t let me

Problems buying data add on

I am currently trying to purchase a new add on. My current add on has two weeks left but I am Almost out of data so I need to buy a new one. I had cash credit to convert to a data add on. But every time I try to add one it says “Sorry, you can only h...

Best solution Replace/transfer eSIM whilst abroad.

I am thinking of swapping my physical SIM for an eSIM.If I were to break or lose my phone abroad, is it possible to transfer the eSIM to a different phone whilst still abroad? I was reading on an O2 forum that for O2 the eSIM needs to activated in th...