I can hear people but they cant hear me

[BEN666]

For more than 5 years i have had very poor signal but the map says 5G 4G signal is top tier as it should be as I'm right next to a busy town with amazing coverage well so the map says. The issue is i can hear people perfectly but when i call lets say my bank or internet provider or holiday agent or even 3 my voice is described as intermittent or non audioble my postcode is CLOSE to SG1 1TF. I Have been given £10 fob off per month off my bill, i had spoken to head 3 tech support: Have you tried to turn it on and off have you tried to put airplane mode on have you tried to reset network settings all this very weak troubleshooting steps that count for nothing, my phones Google pixel samsung Zfold5-6 sim card swap has done nothing 100% a 3 network issue not a customer "my issue" anyone would think im calling from a LED house, the internet is filled with issue 3 network issue for poor signal has anyone found a work around or a 3 agent who knows their job rather than script reading off a screen. Going back to my first comment i can hear people just fine but people cant hear me, now mobile to mobile works ok but its as explained anything else is unusable just to add wifi calling also does nothing to help. Thanks everyone!

[Samlamantha]

I have exactly the same issue in SG4. I can't seem to make any important calls as it seems all calls to businesses they can't hear me, it's super frustrating! 

[BEN666]

Oh its crazy Banks, or business, or internet provider, PayPal, or anything landline related mobile to mobile is ok!

[PeteG]

Hell there.

That's strange. Is it just calls to businesses you are having the issue with? 

Pete.

[BEN666]

Yes PeteG mobile to mobile fine, Paypal, or Virgin media, or my 2 banks, or my holiday agent ect ect its wifi on or off no difference. 

[BEN666]

Sorry for the late reply, Yes my wife also has this issue with three with i have Samsung z fold 5 she has iphone 14, as mentioned before this has been going on for over 5 years maybe longer mobile to mobile fine, trying to call my bank or the latest one which sent me over the edge to call 3 and moan yet again was trying to book my holidays of this year, i can hear people just fine but people say they hear 1 word in 6  until eventually its Hello Hello Hello? how frustrating is this when your in a que for 45 minutes then have calls like this, wifi on or off i have found has made no difference, when looking at the phone is says 4/3 bars no issues at all on signal, 3 agent was quick to compensate me which clearly shows i know something you dont? just for everyone's attention i work in IT enjoy tech and understand network and intermediate troubleshooting more than the 3 support script readers, i really appreciate the reply's its good to talk, i only came back to 3 because the of good handset deal was amazing! we all know country wide 3 network is one of the most worst for quality it might have alll the buzz words 5g coverage bells and whistles quality is shocking, maybe its my fault for walking into the same problem! But on the back end of my postcode and doing all the check 5g 4g according to three is extremely high and good signal where i am clearly not.

[PeteG]

I'm not sure what would be causing that to happen. Having the issue while on Wifi calling rules out a signal issue though. Just to be sure your phone is actually making the call over Wifi during your testing, could you put the phone into airplane mode, then test a call to a landline to see if the issue persists? 

Pete.

[BEN666]

That is one thing i havent tried i will give it ago! as mentioned before this is an issue that has been going on for over 5 years possibly much longer, makes sense because if people call me from a business its fine its when im out bounding my calls. just have accepted it for what it is clearly a three issue as we have tried 4 different phones over the years different OS sims makes no difference, very frustrating speaking to foreign call centres who are reading of a script tech support is " have you tried to turn it off" have you reset network settings oh well thats my tech support done have £10 off

[PeteG]

Hello, Ben. 

Could you try making a call that would normally sound intermittent, but do so with the phones Wifi turned off, ensuring you're not connected to a Wifi network when you make the call. Does the call sound any better? 

Pete. 

[BEN666]

Wifi on or off makes no difference nor does wifo calling.