My timeline so far:
6th Jan - received physical 3 SIM and inserted it into my Google Pixel 7. This has a new three number.
9th Jan - 0800 - Received an SMS from three saying my switching process had begun.
9th Jan - 1000 - Old SIM (LycaMobile) stopped working. Three SIM now shows my old number. I can make calls and send SMS using my old number but I cannot receive calls or SMS.
Tried webchat and was told to wait until midnight and it would be done. It`s now been over 24 hours and still same issue. I spoke to 333 and they said it will be complete between 10am and 4pm today. I don`t have mich confidence given the numerous other people in this situation. My old SIM is completely dead now and I cannot receive any calls which is costing me as I use it for work.
How can I escalate this? 333 customer service are just repeating the same line that it will be done soon. I`ve ported between networks numerous times before and it always takes a few hours max. Highly concerning. Thanks for any help or advice!
