Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6685 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3476 Views
  • 2 replies
  • 3 likes

Internet

I have problems with the Internet

Ionut by Fledgling
  • 837 Views
  • 1 replies
  • 0 likes

5G router not connecting to internet

So I bought this 5g router Zyxel NR5101 and I've put a sim card in it overnight but still don't get any internet from it (WiFi says connected without internet) and the internet sign on the router is red. Does anyone have any solutions please? 

Zero00 by Fledgling
  • 1725 Views
  • 3 replies
  • 0 likes

Signal dropping on Zytel and ZTE routers

This is a long one, so buckle in ...I joined Three just over a month ago and got my Zytel NR5103E 5G router. Testing it on speedtest.net, the speed was in the range 70-150mbps which I was happy enough with. However, within the week, I noticed that my...

igs by Fledgling
  • 1865 Views
  • 2 replies
  • 1 likes

voice mail

When i try and change my voice mail recording it cuts the call when i press # to save it. it used to work fine but seems to have changed recently.

tonyws by Fledgling
  • 1370 Views
  • 3 replies
  • 0 likes

Not recieving OTP messages

Hi All, Would anyone be able to help me with not receiving OTP sms messages. Ported over from 1p/ ee mobile over 7 days ago now and its been constant issues but finally got phone calls working yesterday and now only normal messages between people are...

cvm0093 by Fledgling
  • 7366 Views
  • 13 replies
  • 0 likes

Call Roaming

Hi.. please i need help using my phone in Turkey.. to receive and make calls... ky phone keeps saying emergency calls only. And when I try to call 3 it saya not registered on a network. Kindly help as I am expecting very important calls 

Bibsluv by Fledgling
  • 1027 Views
  • 1 replies
  • 0 likes

Can’t receive calls or text since port in

Recently I switched from Lyca to Three and got my number transferred yesterday, but since then I wasn’t able to receive calls or texts. When I try to call my phone number from other devices, it tells my phone number was not recognised. I have spoken ...

LLL by Fledgling
  • 2868 Views
  • 7 replies
  • 0 likes

Unable to change voicemail CALL FAILED?!

So I have noticed that Three has changed to a new voicemail service and since changing I am unable to change my personally recorded greeting. When I am recording my greeting the call just drops and shows 'Call Failed' is this a bug with the new voice...

MBHUK by Fledgling
  • 3564 Views
  • 8 replies
  • 0 likes

PAC switching form error

Hello,I have been trying unsuccessfully to switch over my number (EE) to my new three sim for over a week now.I have the PAC code for my EE sim and i have activated my new three sim and input all the relevant details needed for the switching form in ...

Aimz2688 by Fledgling
  • 5983 Views
  • 19 replies
  • 0 likes
Labels
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors