Loss of signal Cambourne Cambridgeshire

[RobA1]

Now nearly two weeks of having no signal in and around Cambourne Cambridgeshire CB23***. Got only dots where bars should show, contacted customer support twice to be told they’re working on it. Status checker shows a problem being worked on but seriously, I can’t make or receive calls, texts etc and it’s getting a joke now. 

[Sarah-Louise]

It really is an absolute joke! I’ve had a few of occasions now where I’ve missed important messages and calls because they’ve come through late when I’ve gone out of the town or got home and connected to WiFi.

[Aaminasad]

I’m having the same issue in Cambourne. My wifi being 3 as well, I am unable to use WiFi calling neither. I was forced to use my neighbors WiFi to access the internet. It has been a complete and utter inconvenience. Called 3 customer service who were not able to give any useful information about when or if the network will be back. Not so say it was great before neither. Very disappointed. 

[JonathanB]

Hi @RobA1, @Aaminasad, @Sarah-Louise,

I'm sorry to hear about the disruptions you've been facing recently. Have you started to see any improvements to the local service in the meantime?

@Sarah-Louise, just to check as it's not clear from your post, are you also in the Cambourne area?

Thanks,
Jonathan

[RobA1 · Accepted solution]

Hi Jonathan

As of yesterday the signal strength has thankfully finally returned 🤩

[KateS]

Hey @RobA1,

That's great news! Thanks very much for letting us know. We really appreciate your patience during this time.

Thanks,

Kate

[Sarah-Louise]

Hi Jonathan, yes I’m also in the CB23 area and like the others I now have signal. 
Thank you. 

[Sarah-Louise]

It improved but now isn’t working again, it’s shows full signal and 4G but I don’t actually have any signal and can’t do anything unless connected to WiFi. 

[KateS]

Hey @Sarah-Louise,

Ah, that's a pain.

Could you enter your postcode into our Network Status Checker and let us know if there's any reported issues or work going on in the area that may be causing this, please?

When did the issue first begin? Are you noticing a loss of services at any other areas, or solely your home address?

Thanks,

Kate

[Sarah-Louise]

It says there is a known issue which is being fixed but it’s been saying that for a while. The entire CB23 postcode has had problems with signal for months. Either we have none at all or it says full signal and 4G but nothing loads, phone calls don’t connect/aren’t received it and messages don’t send.