Loss of signal Cambourne Cambridgeshire

[RobA1]

Now nearly two weeks of having no signal in and around Cambourne Cambridgeshire CB23***. Got only dots where bars should show, contacted customer support twice to be told they’re working on it. Status checker shows a problem being worked on but seriously, I can’t make or receive calls, texts etc and it’s getting a joke now. 

[Sarah-Louise]

It really is an absolute joke! I’ve had a few of occasions now where I’ve missed important messages and calls because they’ve come through late when I’ve gone out of the town or got home and connected to WiFi.

[Aaminasad]

I’m having the same issue in Cambourne. My wifi being 3 as well, I am unable to use WiFi calling neither. I was forced to use my neighbors WiFi to access the internet. It has been a complete and utter inconvenience. Called 3 customer service who were not able to give any useful information about when or if the network will be back. Not so say it was great before neither. Very disappointed. 

[JonathanB]

Hi @RobA1, @Aaminasad, @Sarah-Louise,

I'm sorry to hear about the disruptions you've been facing recently. Have you started to see any improvements to the local service in the meantime?

@Sarah-Louise, just to check as it's not clear from your post, are you also in the Cambourne area?

Thanks,
Jonathan

[RobA1 · Accepted solution]

Hi Jonathan

As of yesterday the signal strength has thankfully finally returned 🤩

[KateS]

Hey @RobA1,

That's great news! Thanks very much for letting us know. We really appreciate your patience during this time.

Thanks,

Kate

[Sarah-Louise]

Hi Jonathan, yes I’m also in the CB23 area and like the others I now have signal. 
Thank you. 

[Craigm]

The signal is still useless, used have good speeds as on the old airfield and now only 1 or 2 bars showing with very slow data speeds