Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34408 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11962 Views
  • 2 replies
  • 4 likes

Trying to use abroad, getting nowhere

I am in Greece, Athens.  A feel at home destination,  £2 a day up to 12 gb. Yet I have no service.  Phone won't connect.The only thing comes up is it says you may be out of data with Nova? It's today, new £2 charge applies?  I've had to pay for data ...

Ksmd11 by Regular
  • 2225 Views
  • 2 replies
  • 0 likes

NR5103EV2 External Antenna?

hi i recently got a NR5103EV2 three 5g hub in the last month or so, in a bit of a pothole with coverage, quite unstable with the signal even through fibre, hence resulting to this device instead, need some thoughts on some external antennas and the o...

m1 by Regular
  • 5413 Views
  • 2 replies
  • 1 likes

Network issues

Hi, Have a three sim and 5g hub, and have no network besides spotty 3g for past 48 hours (not been like this before, normally works fine) - has anyone else been having the same?

lamia by Fledgling
  • 1125 Views
  • 2 replies
  • 0 likes

temp cheap smartphone - wifi calling just won't work!

Normally use an iPhone 13 on 3 contract, having to use a cheap new smartphone for a few weeks - an IMO Q4 (unlocked). Transferred the SIM card today and set the phone up.I live in a rural area with poor signal and need the wifi calling - router is OK...

MrRJNNN by Fledgling
  • 2724 Views
  • 4 replies
  • 0 likes

No internet

Hi I am currently cruising , I have not had any Internet since I arrived in Kiev, then today st Stockholm,  why do I not have any Internet,  I am currently tetherd to a friend's phone 

Sal1 by Fledgling
  • 944 Views
  • 1 replies
  • 0 likes

No data

No data. Never works no matter where I am. I requested a new sim to be told I would need to deactivate my current one and wait up to 10 days to receive the replacement. I didn’t go ahead, waited to renew my sim only contract to be told I would get a ...

Lilliee by Fledgling
  • 989 Views
  • 1 replies
  • 0 likes

Broadband coverage

Does anybody else experience not having coverage anywhere in London? I’m finding myself bound in a contract and paying for a consistently unreliable service.

FP by Fledgling
  • 1339 Views
  • 2 replies
  • 0 likes