Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Number still hasn't transferred over 2 weeks later (smarty to three)

Hi there, I asked smarty to provide me with a PAC code 2 weeks ago and I then took out a contract with three. I gave the PAC to three and my number still hasn't been transferred over. I've been on the phone to three countless times, been in store, an...

No network.

Hi.I spoke to a support agent via the chat today as my account seemed to be showing more data usage than my phone was reporting.Since speaking with the person on the chat my mobile data has stopped working completely. It went down as soon as I left t...

Porting number issues

Just come over to three from o2 last Thursday and gave my PAC code to take my number over. Does anyone know how long it takes as this is day 5 and its still not been done.

Porting issues. No idea when can be resolved

My wife transferred from plusnet over 10 days ago. She is still unable to receive calls or texts through three. Spoken to customer services at leat 5 times and always told it will take another 48 hours. Not good enough. Both my son and I told her to ...

Can’t get an email

I’m trying to register but I’m not receiving the email from 3.

Business account

Is there any difference being on a Business Account, compared to being on a Personal Account?

Recently moved from Vodafone, can't receive calls or SMS

Hello, can someone please help - I've recently moved from Vodafone providing my PAC number to keep my number, I was informed the switch was completed end of May. I can make calls fine - but can't receive calls or SMS.I'm on the iPhone 14 pro max - ha...

5g Mast planning refused

We seem to be in a borough of Greater Manchester which thinks its OK to keep refusing 5G masts from three. The mast would have been on a main road, it would not have spoilt anyone's view and would have provided access which we desperately need here.i...

E sim

Hello,i wanted to chnage my physical sim into E sim.Will you please help me to do the same .

I had just topped ip with a 15 pound voucher,but after 4 hours the balance it says is zero

I just wanted to know since I had stopped up with 15 pounds and they said 100 GB ,where did all the data disappear within 4 hours.