Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Why does phone lag when talking to business

I have a relatively new Samsung phone on 3 network. Whenever I call a business phone number there is a lag in the phone/network responding so that the first few sounds that I make (first few letters or numbers) are not heard by the person at the othe...

Error on connecting to internet

Hi, can anyone please help me with the internet issue I’m facing. I received a text message that I’ve exceeded with the data limit hence I still have 27.58GB left. I can’t connect with the internet since yesterday. Looking forward for a solution, tha...

Apple Watch technical resort

Frustrated. This is my last resort.I have an Apple Watch Series 5 with iPhone 14 pro everything worked great…. Mobile network was setup and cellular was working just fine... Until I changed my contract mobile number …. Now cellular doesn’t work it wo...

5G on iPhone but only 3G on iPad

Hello,I have an iPhone with 3 which gets full bars of 5G (the mast is right outside). I have just bought a prepaid 5G sim for the 6th Generation iPad Pro (2022 model) and it only gets 3G. I’ve swapped the sims over and the sim from the iPad gets 5G i...

Data usage

Hi,Does anybody know how I can find out if I used any data in a non Go Roam country in the Three app or elsewhere?Thanks!

International

I want know about i have contract for 2 years i will pay 24 pound every month and can i call international and it is unlimited or not

Emails

Hi. Can anyone please explain this and possibly provide a solution. I am currently using o2 for my phone contract and a 3 5g router for my WiFi provider. While using WiFi in my house my emails will not come through. However if I turn WiFi off on phon...

Data and bill

Hi sir I need to confirm when will my data due and bill due thank youregards

Best solution TFL WiFi on new device

Hi all,I have been happily using the Three Wifi on TFL services for a numbers of years, but recently changed phone from a OnePlus 7 (Android 11) to a OnePlus 11 (Android 13). I've followed the instructions for connecting at Free Wifi on London Underg...

My phone has randomly changed number

I bought my phone (Samsung Galaxy S22) in December of last year so have had it for a good few months with no issues. Last night I text a friend and it went through to her on a number she didn't recognise. I then checked on my contacts app and there a...