Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Unable to receive calls or texts

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show cor...

Rubbish speed 4g broadband

I've just swapped from Virgin broadband to three but the speed is approx 5-15! Very slow and not working at all this morning. Will this improve? If not I'll have to go back to Virgin?

Changed my renewal £20 SIM plan to £6 SIM plan but still stays £20 SIM plan

Hi I'm currently away on a holiday so I'm unable to get in touch with 3 customer services. Around 2 weeks ago I got a letter home of SIM plan renewal which had jumped to £25, was only paying £6 last year. Immediately I decided to request PAC code and...

Is there any way to find out when 5G might be coming to my area?

I'd love to know if 5G is coming to my area anytime soon. Is there anywhere that I can find out if/when it might be planned?

Leeds Mast maintenance taking over 4 months (mobile broadband is not working)

So I have the 5g mobile broadband and I am so so sick of it being the worst thing ever due to the mast maintenance. I called back in OCTOBER and they said it would be done within 2 months MAX and its now been four and the wifi is basically un usable!...

Billing

Hello I would like to pay my bill but I’m not receiving a text message to log in to my account

Need use simcard in another country

Hello .I am not in uk and need my sim work.I need recive one code but My sim doesn'twork

5G hub - slow speeds unexpectedly

I got my 5g hub in August last year. ZTE mc801a. It has worked perfectly. However over the last week the signal bar is frequently dropping to 1 bar, and my speed test is maxing out at 5mbps. I've tried multiple locations but it is still the same. Not...

Data roaming reached but not true.

Now in Australia and I have received a message when in Doha saying I reached my data limit. Which ISN'T TRUE. I feel Three is scanming us. I have only used 23MB out of 12GB during my connection in Doha. Australia is a Go Roam country so I should be a...

Best solution Calling

Hi I can text and use my data but cannot call people, when I try to call someone it says “sorry your service does not allow access to this number” has anyone got any ideas on how to fix this ?