Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 31114 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 10994 Views
  • 2 replies
  • 3 likes

Roaming package for USA?

Hi was just wondering if anyone could help? Travelling to USA in a couple of weeks? What is the best roaming plan? I spoke to someone at three the told me the 14day pass for £24 would be good but when I read it, it’s doesn’t say USA on it so am confu...

Emiloub by Fledgling
  • 1849 Views
  • 1 replies
  • 0 likes

Please Help Split Port

HiMoved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.I cannot get call or send texts from anyone else pleasse help!ThanksJohn 

jmacp by Fledgling
  • 6776 Views
  • 18 replies
  • 0 likes

data not working abroad

Hello,I am currently in Norway and cannot access my data abroad. All calls are going through fine, but data is not working. I am on a 30 gb PAYG (esim) plan, and have only used 5/12 gb for the fair usage limit. I have already tried restarting my phon...

jazna by Fledgling
  • 1655 Views
  • 1 replies
  • 0 likes

Zyxel nr5103 Bridge gone silly

I've had this setup in passthrough mode for over a year working fine feeding my Asus ax88u and using that for everything .Just over a week ago I lost the Internet. When I looked into it the zyxel was showing no signal and red error re booted several ...

5g mast upgrade

Hi is there anyway to see if my local mast is due for a 5g upgrade, I have been testing and every other mast is 5g bar my local one

Robti by Active
  • 1925 Views
  • 3 replies
  • 0 likes

Broadband Network Kidlington Oxfordshire

I have been a long and loyal Three Customer, having 2 mobiles phone contracts and home broadband. The broadband was brilliant at first but it has been dreadful these past 6 months. My internet is hardly reaching 20MBPs when it used to be easily 200Mb...

Mike82 by Fledgling
  • 1216 Views
  • 1 replies
  • 0 likes