Network Issues - 01/12/2023

[JonathanB]

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

[GunnGin]

Hello,

I have reregistered and logged in. The next message say to type in a one-time passcode. I cannot receive the passcode and cannot receive any calls.

Can anyone help resolve this?

Thank you

[Resolved]

[mo1234]

No service on sim card as of this morning. Came back for half an hour then went off again. Why

[Stitch626]

Has anyone been told why there is no service to SIM cards and why there's a fault

[CazyBB]

I am still having issues - also won't allow me to WiFi call 

[Stitch626]

Mines gone down again

[mo1234]

It's not isolated. I'm the same as of this morning. It came back for an hour then no service since 

[Stitch626]

It could be congestion on the nearest mast according to automated three phone call

[mo1234]

I can't get anyone on the live chat

[Littlebrook]

Same here. It says no operator available. No signal on the phone for last few hours and 5g hub is down as well

[Stitch626]

I know me too if u call them on 333 or the long number and input ur phone number and choose option 4 and then option 3 then listen for signal option that's where it should tell you if it's congestion or a fault