Network Issues - 01/12/2023

JonathanB · ‎12-01-2023

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

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Beachcomber_bob · ‎12-01-2023

No service all day at B63. Can't receive texts with OTP codes from my bank and other websites, so can't pay bills.etc. What catastrophic failure takes this long to fix?

Chelley · ‎12-01-2023

This is an absolute disgrace. I've had no access to the network or services since this morning.

Chelley · ‎12-01-2023

When will services resume, I'm lu postcode

Chelley · ‎12-01-2023

I want out of my contracts and refunds for not being able to use a network I pay for

Chelley · ‎12-01-2023

No service lu4

Chelley · ‎12-01-2023

How can it take all day?????

Clever-Trevor · ‎12-01-2023

Yep, 3 SIMS all ‘No Service’ - do we know what the issue is ?

RedQuine · ‎12-01-2023

Good to hear some people's connection have been restored. Mine's still down in Aberdeen, AB11. Even when the icons say I'm connected, I can't access anything.

I tried calling 333 while the network was (briefly) up. I got the automated message saying, "we're aware of the issue and working to fix it" then another one saying, "the number you have called has not been recognised..."

Thanks, Three. About as much use as a pair of flipflops in a blizzard.

RedQuine · ‎12-01-2023

For more useful information about the issue, see https://www.ispreview.co.uk/index.php/2023/12/customers-of-three-uk-suffering-network-connectivity-w...

RedQuine · ‎12-01-2023

OK, I seem to be up and running again for now. I'll report back if that changes... if I can!