- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
- Three Community
- Network
- Network Issues - 01/12/2023
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Network Issues - 01/12/2023
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-01-2023 05:27 PM
No Coverage at all here, can't even make phone calls. No Broadband for over an hour, it's 5:20pm.
It is unfortunate these companies aren't regulated, as we effectively have no way to complain. Had there been an emergency where someone would have had to contact a family member or similar, who knows what could have happened...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-01-2023 06:25 PM
Restored at approx 18:25
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 02-10-2024 05:39 PM
The worst part is, a lot of business are going online too. No cash. Whole idea of having a mobile is being mobile. If the network isn't working. You can't be mobile. Half of the stuff you would like to do, you cant, because everything is now online. They apologize for inconvenience, why don't they start reducing our bill end of month for this inconvenience. Compensation of the whole inconvenience. Pay for a service that doesn't even work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 10-03-2024 05:39 PM
It's a legalised scam - I can't wait until my contract with 3 is up!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-01-2023 05:19 PM
As of 16:30 today on 1st Dec, my network went down on both my mobile and broadband, I had recently updated my phone and the app but I don't see this having any relevance, and when I try to make call it says no registered network...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-01-2023 05:04 PM
Main point: no cover in Liverpool for me, L25 Area
Woke up this morning, turned my data on my new pay as you go SIM I got Saturday and not working. Put in sim spot 2, worked for a bit and let me make a call. Thought it's just a glitch but still not working when returned to SIM 1. Then tried returning to SIM 2 thinking it'd work but now that stopped. I tried a different three SIM I have, still no cover. I thought we get an SMS saying if there is maintenance? How can I contact my Pa, or my social worker or the doctors from rbmy problems? This is horrible, needs to be fixed asap.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-01-2023 05:05 PM
Oh wow, now it's working,just got signal again and a few texts few. I hope it doesn't keep going off and in again like it has done all day
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-01-2023 05:02 PM
What's is wrong with 3 today?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-01-2023 05:00 PM
No Signal in PO14 postcode
Hi anyone else got no signal in the ub55 area? Three support is useless, coverage checker will not recognise my postcode yet it will if I search for a local store.when recognize the post code only minir issue apper The live chat is useless no response at all and nobody answering a phone. Totally usles...
