12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 04-23-2024 11:15 AM
I just connected my 4G SIM but I get no access to internet, I have logged with SSID and PW but the SIM modem is not getting any signal even when I put it in the window...
on 04-30-2024 04:01 PM
Hi @Gurra67,
Welcome to the Three Community.
This thread was created to help gather feedback about a specific outage last year which was resolved. It's best to start a new topic, or reply to a recent, relevant topic as most community members won't be viewing this one anymore.
You can check if there's any local issues with our Network Status Checker. If there doesn't seem to be any local issues, then it's worth trying the SIM in another compatible device if you have one available, this may help determine if the issue is with the MiFi or router device you've mentioned.
If you still need help, you can get in touch here.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 02-11-2024 11:04 AM
Service in NP7 has not been restored.
on 02-10-2024 04:42 PM
'A small number of customers' is completely untrue. Take a look at down detector. There are 50% more reports of outage this afternoon then there were yesterday evening. I had no service yesterday and none this afternoon.
Will this ever be fixed.
I'm leaving Three next time, BTW.
on 02-10-2024 03:00 PM
Hi Jonathan
I have long term poor coverage at home. The checker says there is no faults and I have tested 2 other locations within 2 miles of home on many occasions, with 3 different phone models . All locations are listed on the 3 coverage checker as excellent for 4g. Coverage is in fact non existent- you can’t make a phone call or a basic data operation like fetching an email. When I raised this with 3 they said the coverage is excellent because the coverage checker says so!! Does any authority check 3s claims?
on 02-01-2024 10:28 PM
I am new to Three and right now have no service on my phone! Its 1Feb 2024 and no coverage from 3. This is impacting my work and evrythinb as I am unable to get security verified. This is causing hige issue for me!
01-01-2024 06:24 PM - edited 01-01-2024 06:34 PM
New Years day 2024. Struggling with intermittent loss of 5G data. Currently getting 0.47 Mbps. Usually get 80-100 Mbps. This has has been an issue for the last 4 days. I will be working tomorrow and need that 5G for data connectivity. What is your plan? Of no plan then we leave and find a reliable provider. I note that both the web 0age and app make it incred8bly difficult to report issues which really aggravates, adding insult to injury.
on 12-28-2023 08:26 PM
Nearly a month on and.......
on 12-05-2023 08:04 PM
Continued issues with 5G broadband since Friday, internet unusable for 90% of the day affecting work and causing unexpected travel costs.
The issue from Friday is clearly not resolved as reflected by the volumes on Doendetector and ongoing comments. Last Thursday was able to get a max of 240mbps with a consistent 150mbps, as of today the speed is 2-4mbps. This is in the Worcestershire area
