Network Issues - 01/12/2023

[JonathanB]

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

[ElaM]

Service in NP7 has not been restored.

[Gurra67]

I just connected my 4G SIM but I get no access to internet, I have logged with SSID and PW but the SIM modem is not getting any signal even when I put it in the window...

[JonathanB]

Hi @Gurra67,

Welcome to the Three Community.

This thread was created to help gather feedback about a specific outage last year which was resolved. It's best to start a new topic, or reply to a recent, relevant topic as most community members won't be viewing this one anymore.

You can check if there's any local issues with our Network Status Checker. If there doesn't seem to be any local issues, then it's worth trying the SIM in another compatible device if you have one available, this may help determine if the issue is with the MiFi or router device you've mentioned.

If you still need help, you can get in touch here.

Thanks,
Jonathan