Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Essential maintenance

My partner has just arrived in Canada and can't add a data passport due to site having essential maintenance. Help

Cruise roaming cost & WiFi

Hello,I am currently on a cruise and I thought I would buy the onboard WiFi to upload some photos online for friends & family. However, I was confused and honestly terrified by the text I got saying it was £6 per MB to use a cruise network!Could some...

Why can’t I subscribe my phone?

Whenever I want to top up and put in my phone no, it keep saying incorrect no but it’s my phone no

Mifi 4g router terrible coverage?

I've got a mini 4g router as I work away from home a lot and I can only get reasonable (not good) connection in one area and I travel throughout the UK, what can I do?

Data finishing

I am experiencing a bad connection always use a Wifi when I am at home I only use data for some time when I am outside but still my data keeps finishing. Even the connection is too bad which is making me sick. Also my plan is the value one, and I a...

Best solution 3G to Top-Up. No 3G Web Access.

Just topped up and selected a 10GB Allowance for Internet Access via 3g Network with my phone, But, cannot access the web. Error Code 720.

Terrible customer service

Can’t actually speak to anyone and the digital always hang up

International Block

I have a very old contract with three, 20 years, and an advisor confirmed I have a block on my phone preventing me from using it abroad. Before he could fix the issue we were disconnected and every advisor I’ve spoken to since has said that it will w...

Not receiving text messages from Poland

I do not receive text messages from abroad(Poland) has anyone got the same problem?

Rubbish coverage

Awful coverage. I should never have switched from O2.