Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5642 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3352 Views
  • 2 replies
  • 3 likes

Incomplete porting - cannot receive SMS and Calls

My timeline so far:6th Jan - received physical 3 SIM and inserted it into my Google Pixel 7. This has a new three number.9th Jan - 0800 - Received an SMS from three saying my switching process had begun. 9th Jan - 1000 - Old SIM (LycaMobile) stopped ...

dddalal by Fledgling
  • 703 Views
  • 1 replies
  • 0 likes

why is three going to block older 4G devices

it seems like three is going to block my older 4G device when 3G is turned off, why would three do this. i expect three to provide me with a new device free of charge if they are going to block my 4G device

4g.JPG

Best solution 5g signal

Stupidity I signed up at my mothers a mile away from my home and checked on her phone and it had 5g showing, so a couple of months later I find out that all local masts are 5g bar the one closest to me, so just wondering if there was anywhere that sh...

Robti by Active
  • 836 Views
  • 2 replies
  • 0 likes

Can’t receive calls and texts but can make outgoing ones.

I’ve been unable to receive texts and calls for the better part of 3 months, but I can make outgoing ones. Have raised this issue with 3 about 7 times now, I’ve called support, used live chat, posted on the forum, and contacted support via email. I e...

Complaint

Hi, I am not sure whether to use this forum as a complaint forum as you wont take any of my complaints seriously, you will just do whatever the hell you want, and take whatever organisation that i'm associated with (in a weird way) and get some kind ...

BeejalM by Fledgling
  • 1167 Views
  • 2 replies
  • 0 likes

Standard Voicemail Greeting

Does anyone know how set up an automated voicemail greeting? I don’t want to record my name, I just want the generic message. 

MCSN31 by Fledgling
  • 4817 Views
  • 2 replies
  • 0 likes

Register

HiMy phone is being compromise, and i have been locked out of my own phpne this is all wrong disturbning, sad for the perspn doing this inside three network or outside i need help to register my phoe. Thank you B Reid

Brenda by Fledgling
  • 1107 Views
  • 3 replies
  • 0 likes

Three PAC to EE encountered problems....

I received a PAC code from Three to give to EE. I tried to access the EE online form and the PAC from Three isn't matching the first 3 letters on the form. In addition, when contacting EE I was told that they've encountered problems trying to port my...

LJones76 by Fledgling
  • 785 Views
  • 2 replies
  • 0 likes

Data Roaming in the USA, what are the best options?

Hi I have an SIM Unlim Data ULD Min on a 12 month contract,  and I am travelling to the USA on Friday 5/1/24 until Wednesday 10th January. I want to be able to use unlimited data for email, social media, instagram my photos. What is the best value op...

SJMC by Fledgling
  • 2724 Views
  • 2 replies
  • 0 likes
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