Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34513 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12000 Views
  • 2 replies
  • 4 likes

Sim only

Hi I am due an upgrade but I would just like a sim only. I have seen an unlimited sim for £16 a month but when I select sim only plan it comes up for £30 a month

Three Trade In

Firstly, I'd like to apologise for the long post. I'm having some issues with the Three Trade In ran by Ingram Micro and I'm looking to see if anyone has any advice on here. Before I go into it, I want to clarify that I have not called Ingram Micro v...

danxc by Fledgling
  • 3558 Views
  • 6 replies
  • 0 likes

New 5G Mifi unit will not connect with device password

Hello,I've just upgraded to the 5G Three mifi device mobile broadband and when I try and enter the network password from the back of the device, i keep getting  a message saying 'incorrect password'. I have tried everything and it still will not acce...

Unable to make or receive calls

I’ve been unable to make or receive calls for well over a month now. I believe it has something to do with the 3G switch off.If I try to make a call, the screen shows as if it’s trying to ring but the call doesn’t go through (at all) on my end - the ...

RCS on iPhone gone live

 RCS has gone live on my phone today by default. Seen plenty of posts regarding this on here so thought I’d mention!

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JBean by Regular
  • 3335 Views
  • 10 replies
  • 2 likes

Cloned number

Has anybody had there number cloned? I’ve had several calls over the last few weeks from people who are adamant I’ve called them. I also received a voice mail from a little old lady asking me to stop doing bank scams. Really strange. 

fresh by Fledgling
  • 879 Views
  • 3 replies
  • 0 likes

Ofcom text to switch - PAC code

Ofcom 'Text to Switch' doesn't work for THREE customers how are they getting away with it? Website says log onto your account and go to 'More Actions' and they have removed the 'Leave Three' option!   

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Empiboy by Fledgling
  • 1523 Views
  • 4 replies
  • 0 likes