- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 12-01-2023 06:35 PM
No service all day at B63. Can't receive texts with OTP codes from my bank and other websites, so can't pay bills.etc. What catastrophic failure takes this long to fix?
on 12-01-2023 06:40 PM
This is an absolute disgrace. I've had no access to the network or services since this morning.
on 12-01-2023 06:47 PM
When will services resume, I'm lu postcode
on 12-01-2023 06:41 PM
I want out of my contracts and refunds for not being able to use a network I pay for
on 12-01-2023 06:48 PM
No service lu4
on 12-01-2023 06:48 PM
How can it take all day?????
on 12-01-2023 06:54 PM
Yep, 3 SIMS all ‘No Service’ - do we know what the issue is ?
on 12-01-2023 07:07 PM
Good to hear some people's connection have been restored. Mine's still down in Aberdeen, AB11. Even when the icons say I'm connected, I can't access anything.
I tried calling 333 while the network was (briefly) up. I got the automated message saying, "we're aware of the issue and working to fix it" then another one saying, "the number you have called has not been recognised..."
Thanks, Three. About as much use as a pair of flipflops in a blizzard.
on 12-01-2023 07:42 PM
For more useful information about the issue, see https://www.ispreview.co.uk/index.php/2023/12/customers-of-three-uk-suffering-network-connectivity-w...
on 12-01-2023 08:06 PM
OK, I seem to be up and running again for now. I'll report back if that changes... if I can!