Network Issues - 01/12/2023

[JonathanB]

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

[Coffeesurfers]

Thank you for your hard work in getting our beloved Three network up and running again 😀

I bet you guys have had a tough day of it.
But yeah happy to say that all x4 of our three mobile accounts in Gloucester as of around 8pm 1st December ,are now singing and dancing again.

Thank you again for your hard work, I bet you will all sleep well tonight.

[Mrman55667]

Based in Birmingham and have had issues like these for about a year and a half now, constantly. Always being told that work is being done on masts, but unless the work has taken this long I just think it’s lies. Used to be really good 150-250mbs and sometimes higher, now it barely goes over 50+ and they always throttle traffic when I’m trying to download games on my PS5 (currently peaking at a mighty 18mbs, the same when I had regular broadband for half the price before signing up to this farce). Contracts out in April so can’t wait to get rid, I’d advise everyone else to do the same, clearly all they care about is money and locking people into contracts). Joke.

[Cerberus73]

Any idea on 5G broadband being restored in London ?

[RedQuine]

Good to hear some people's connection have been restored. Mine's still down in Aberdeen, AB11. Even when the icons say I'm connected, I can't access anything.

I tried calling 333 while the network was (briefly) up. I got the automated message saying, "we're aware of the issue and working to fix it" then another one saying, "the number you have called has not been recognised..."

Thanks, Three. About as much use as a pair of flipflops in a blizzard.

[RedQuine]

For more useful information about the issue, see https://www.ispreview.co.uk/index.php/2023/12/customers-of-three-uk-suffering-network-connectivity-w...

[RedQuine]

OK, I seem to be up and running again for now. I'll report back if that changes... if I can!

[Clever-Trevor]

Yep, 3 SIMS all ‘No Service’ - do we know what the issue is ?

[Chelley]

How can it take all day?????

[Chelley]

No service lu4

[Chelley]

I want out of my contracts and refunds for not being able to use a network I pay for