Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[Ayman]

For some reason my service randomly disappears and airplane mode is not even switched on???? Idk what’s going on pls help.

[PeteG]

Hello Ayman.

Welcome to the Three Community. 

The network was experiencing some issues today which was affecting some customers ability to connect. This should be resolved now, and things are slowly returning to normal.

If you're still having issues, it might be worth trying to restart the phone in order to refresh the connection. 

Pete.

[sc1999]

Not wanting to appear rude but this has been going on for 24 hours so why has it taken so long for anything from 3 to appear on the community?

PS. I will be off in 24 days when my contract is up.

[Anonymous]

Before I can make a call of any kind I have to toggle aeroplane mode on  and off. Then do the same again before I can make another call. Crazy! All networks have problems from time to time and nothings perfect but Three is becoming unreliable which is a shame. 

[sc1999]

Which is why I'm off and I won't be going anywhere near O2's community,

[Anonymous]

I do agree with you that more information could have been made available on here. I get that Three don’t want to publicise their downtime but for their customers,info on here or on their website as to when we possibly could expect a resolution would ease customers understandable frustration and also save guys like me jiggling flight mode on and if to see if it makes a difference. And it would be far better than the “apology for inconvenience” route they currently go down.