My unlimited data pack renewed 3 days ago, was working fine last night then this morning i wake up to find i cannot connect to the internet at all. The phone is working fine, shows 5 g reception, checked wifi on a friends broadband all working well. The 3 app keeps asking me to log in and register again due to Three updating their system, but when i do the message remains. I checked my data package and it shows my data ran out in January 2022, crazy because the calls and texts included in the package show they dont run out until 17th November 2023. Also checked my details and Three has my date of birth as the year 1900, this means i am 123 years old. It appears the Three system has a major glitch! Tried Live Chat which is a total nightmare, could not get any human on the other side just bots that cut you off, tried to call Three and eventually when i found a way through the obstructions put up by Three to put callers off, i was left hanging on the phone 'on hold' with music playing in a repetitive circle for 47 minutes, i obviously gave up in the end.
What is the point of Three using bots, trying to obstruct callers when they need help?
Done the reboot phone several times, pulled sim, turned on airplane mode and off again, of course that wasn't going to work because it is a Three issue
I am still without any internet and only sending this message by using a friends wifi
Totally fed up with Three, no help from them whats so ever
Looking elsewhere tomorow for a decent mobile service provider
When will Three start to treat its customers with respect?
