Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Data roaming query/call forwarding

Hi allI have a 3 sim and O2 sim. Going abroad to an EU destination. 3 will charge me but O2 it's free. I read some threads on here but just want to check i have got it right. If i turn the 3 sim off/take it out the phone but forward the calls to the ...

Data roaming

Hi all. I bought a 14 day go roam passport for £24 as currently in Spain and still have no data. Is there something extra I need to do?

No Network KY3

Just been into a 3 store in Kircaldy Fife to complain about my 4G signal in Burntisland. When I was there. 2 other people were also complaining re lack of service. I spoke to them as the assistant was about to go through the motions of providing the...

A Little Clarity please - Go Roam Daily Passes

I upgraded my phone last year and am going to turkey on Sunday. Looking at the charges I have come across the below "Go Roam chargesIf you joined or upgraded after October 2021, depending on your plan, you’ll have up to 56 Daily Roaming passes inclu...

Assistance with 'data plan' - expiry Jan 1 2222?

Hi allApologies if this post is vague, I am not very knowledgeable with this sort of thing. I have been on Three mobile Pay As You Go for years. I went on holiday recently and bought a 'data pack' for 10GB which supposedly expired on 20/06. I tried t...

Why has the three network been so crap for the last month or so at least

what is going on. No mobile internet, intermittent connection to the network, can't get authentication messages in the time they are valid. And to top it off, the support on the website is non-existent, literally help and support links to links that ...

Upgrade

I want to upgrade my contract and also want to know y network is so bad

Poor 4G network in Harwell

The 3G signal used to be strong here, it has got a bit weaker over time. 4G was not available until relatively recently. Now we have 4G but only outside in good locations. All we get indoors is 3G, H or H+. With 3G being turned off in September, we w...

POOR NETWORK IN LINCOLN

For past four days now I have not enjoyed the two contract I have. Your network was bad since four days now. Please kindly fix the network on my two contracts. My two contracts are: 07********* and 07********* Regards

Data service blocked by 3

i have validate active data plan, and i can see it on 3 app. now im in italy but my data still not working.