No network for 3 days and no update?

[Alicia_]

For the last 3 days, I've had no internet connection and no mobile data. I use both Three mobile and mobile broadband. I checked the network status and it just says that they're working on a fix in my area, but no updates. I've always had good customer service with Three whenever I've had an issue, but 3 days of being left in the dark has left me quite frustrated 😔 will there be any sort of update? I now have to go to work and connect to their WiFi in order to use my phone and get any sort of connection. 

[JonathanB]

Hi @Alicia_,

I believe the underlying issue should have resolved for around a week now, but please let me know if you're still experiencing any issues.

Thanks,
Jonathan

[JonathanB]

Hi @Alicia_,

I'm sorry to hear that your service has been disrupted for the past few days. I'll be happy to take a closer look into this if you're still awaiting an update. I'll need some info about the location though. I'll send you a PM so you can share your postcode privately if you'd like me to check if there's any more info available.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[JonathanB]

Hi @Alicia_,

Have you seen any improvements since last week?

Thanks,
Jonathan

[JonathanB]

Hi Alicia,

I'm raising some feedback about the network issue you've been affected by. Can you let me know if you're still experiencing disruptions, or if the service has improved in the meantime?

Thanks,
Jonathan

[Alicia_]

Hi Jonathan,

Apologies for the delay! 

My network seemed to be stable a couple of days after we last spoke, as of today it's back to the same issue. I checked the network detector and it states that they're working on an issue in my area. I just must exercise patience again and hope it's resolved soon!

Thank you for checking in,

[JonathanB]

Hey @Alicia_,

No need to apologise on your end, but thanks for updating me. I'm sorry that I can't directly resolve this for you, I'm passing on the feedback for you and some other customers though, so hopefully this helps get the issue sorted out.

Thanks,
Jonathan

[JonathanB]

Hi @Alicia_,

Have you seen any improvements to the service recently?

Thanks,
Jonathan

[Paddiewack]

Just a thought;can you use your device when out of the affected area? Sounds a lame question but unless your work is in the affected postcode why do you need WiFi to use your phone? I’m not in any way having a dig at you but getting things clear in my head.

[Alicia_]

It's okay! I can't use any mobile data or network either which is why I've had to connect to my work's WiFi, it's intermittent in other areas outside of where I live but not strong at all