No network signal

[Amyma]

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

[jr0]

I think I found the mast on GMaps, and the O2 one too... if some how we could find a way to dispatch a Three engineer to kick the mast 😁.
Looking into Three's "Check coverage" page in that area, the 5G indoors area is not big, to not say very small

Even on your link, cellmapper, shows somes cells "last seen" in October 😁 someone must be having a big nap in the network operations center 

@Basherwallsif Three support can't reach you, they will close your problem, it has happened to me before (max. frustration). I also reckon that you are propably dealing with Three "first line support" they are simply following a script. Have you asked to talk with their manager or someone higher?
Before you leave check O2 roaming charges, cause if you have 20+ years with Three and you travel abroad (depending where to), roaming tariffs are not too bad...

[Basherwalls]

Got the Pac numbers today, Three tried everything to try and keep me.

They seemed not to grasp the lack of service...

Offered a better price on the deal I am on, I stressed that even £1 per month is paying for no service, so why pay?

Three said they could see the problem and it's being investigated and they can see an estimated completed date but they cannot tell me incase they don't make it...

So both wife and daughter are now signed up to O2. £20 unlimited everything and the free bolt on is the international add on Inc USA without a £6 per day charge.

Sounds like a great deal but still undecided on my own phone sim. Three lost two of my four accounts, maybe losing my contract over weekend and I will stay with my router sim.

Gotta keep options with different networks incase future issues.

At last, Three's Network status for the area now has an update. We are experiencing issues, please be patient 

[KateS]

Hi all,

For anyone in the NE area impacted by network issues, our team are aware of this. It's currently under investigation as we speak and I'll post any updates here. 

I'm sorry for the disruption,
Kate

[AlexH]

Still no 5G 7am this morning , whats happening , total farce Three. Quick to take the phone bill 

[BasherWalls74]

Still no real stable connection as we near two weeks.

lucky to get speed of 1.5mbs.

phonecalls are unstable and still drop out.

only in Kingston Park area.

I had 4 sims, now only 2 as ported some to O2 today. Wife and Daughter are now connected to O2.

Lesson learned- don’t rely on one network, ensure you have options for times when they go down.

[BasherWalls74]

Shock horror.

For the last 30 minutes, I have had a connection in Kingston Park.

Looks like the problem may be sorted.

Getting a 350mbs connection as well so decent speed.

Shame Three lost 2 of my 4 contracts but it’s good to spread networks to prevent this issue in the future.

`Now I need to consider the conversation with Three complaints department over some sort of compensation - is it worth the complaint for about £7?

[Basherwalls]

Well, it didn’t last long.

constantly still having issues, near no connection today and getting increasingly frustrated.

[KellyR]

Hello Kate

Do we have any indication of how long this is going to take to be resolved?

Many people have now been without network coverage for a week with no updates or expectations of when we can expect to be back up and running.

Customer service has been no help, it’s the standard jargon of try turning the phone off and back on, do the latest updates, try SIM card in another phone and then lastly go in to the Apple Store to have the mobile checked! 

Surely after a week of reported issues Three must have some information they that they can share with customers? Given that many of us are also contracts that we can’t just walk away from without being penalised.
People appreciate that these things can happen from time to time but the ignorance and lack of updates is a really poor service on Threes behalf. 

We look forward to an update from you or the team at Three.

Thank you

[Rachel87]

Any update on this?

[Basherwalls]

Another day...

Now nearing a week of zero connection on Three at Kingston Park area = NE32XF postcode to be exact.

It's the whole of Kingston Park and nearby areas affected, but seems only on Three.

No Data and unforgivable that there's no phone connection for calls. What do we do in case of emergencies with elderly parents trying to contact us?

Drive out of Kingston Park and back to full 5G.

I used to get 350mb connection for last two years on 5g up until last Thursday and now nothing.

House hasn't moved, phone works everywhere else, so it's a mast or Three issue.

Service checker is a waste as its showing all is excellent, but I can assure you it's not.

Deadline has been set on my four accounts...

If I still have no connection on Friday, it's time to request Pac codes and leave Three.

Shame as I have been a customer since 2004 but I just cannot continue with their clear lack of interest in repairing or declaring there's an issue on their website.

No repair should take a week, unless the mast has snapped in high winds.

It's mast ID2143 but no one at three are bothered about the details when you ring them.