Hi all,
Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.
However, we've had no information whatsoever. When I initially contacted support they suggested it was from a nationwide fault from 2 weeks ago and suggested I close the issue. He seemed to have no idea there even was a fault in progress, I had to screenshot the three status page and send it to him.
I don't understand, how can you not know what's happening on your own network and then not update your customers?
