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on 02-12-2025 05:03 PM
Hi all,
Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.
However, we've had no information whatsoever. When I initially contacted support they suggested it was from a nationwide fault from 2 weeks ago and suggested I close the issue. He seemed to have no idea there even was a fault in progress, I had to screenshot the three status page and send it to him.
I don't understand, how can you not know what's happening on your own network and then not update your customers?
on 02-13-2025 12:21 PM
Hey @zoltan_g
Welcome to the Three Community Page.
It doesn't sound like you've had the experience we'd expect for our customers, so I am sorry to hear this.
I can't comment on why the advisor was unable to see this fault, as I don't have access to your account information from this community platform.
Have the team since been able to provide you with a timescale for a fix? Has there been any improvements today?
Thanks, Jade