No service at all for a week Framlingham Suffolk

[zoltan_g]

Hi all,

Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.

However, we've had no information whatsoever. When I initially contacted support they suggested it was from a nationwide fault from 2 weeks ago and suggested I close the issue. He seemed to have no idea there even was a fault in progress, I had to screenshot the three status page and send it to him.

I don't understand, how can you not know what's happening on your own network and then not update your customers?

[JadeF]

Hey @zoltan_g 

Welcome to the Three Community Page.

It doesn't sound like you've had the experience we'd expect for our customers, so I am sorry to hear this. 

I can't comment on why the advisor was unable to see this fault, as I don't have access to your account information from this community platform. 

Have the team since been able to provide you with a timescale for a fix? Has there been any improvements today?

Thanks, Jade