Number Porting

[thecarltheobald]

I had to open purchase a new sim on my new contract and have been told I can't switch my number to it as they're both on 3 contracts. I've been advised to switch the old one to a PAYG and then switch it across to the new phone.

Is this really the only way to do this? It seems like a lot of faff. 

If this is the only way to do it, how do I do that? I know I need a PAC code, but where do I then submit the PAC code to switch the number? Are there any waiting periods required between the 2 switches? 

[JohnD]

Hey @thecarltheobald 

Sorry about the delay in getting back to you here. 

Totally appreciate the frustration here. I'll send you a PM to get you in touch with some colleagues who can help look into this to see what can be done.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John