Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Fraud

A few days ago my phone stopped working I thought it was a network issue but three reported everything is working. I suspected something was not right and moments later I was out 12.92 I informed the bank and three. this network provider was so usele...

Eu data passport not working

My son in Germany and I bought 14 day pass and he can’t get it to work. On my account shows passport but says not activated but according to rep today it’s all there and working. But my sone still can’t use it and it still showing as not activated. h...

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files.

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files and messages. WhatsApp works normal in mobile network 5g data and other Wifi networks.

Number not Transfered

My previous number hasn't transferred over yet.PAC code supplied from ID Mobile, then had a text from 3 saying "they had arranged for my number to be switched from my old network. On 20 / 05 / 2024 your current three number will change to my previous...

Travelling

I'm going to Cyprus and just wondering if I can use my data or do I need to do an added on

Best solution PAC Code!

Please somebody help, I need my PAC and I’m going round and round in circles….. I’ve given up trying the text/dob thing to get PAC and so I have contacted Three…. After wasting my time trying to sell me new contracts, they are now telling me they are...

Signal coverage

Do three get good coverage in Devon cliffs

Best solution Not receiving text or calls on payg sim

Hi,I am not receiving text or calls on my new payg sim even though i can send texts/calls to others. How can i correct this please? thank you

Phone not delivered

Has anyone else place a order for a device to be collected from store to be told 8 days later your phone upgrade has been delivered when requesting an update on upgrade

No service abroad

Hi,I have no service whatsoever and I am abroad in Spain on my own. I have an iPhone 14, i have mobile roaming switched on, I have reset my phone, I have tried the mobile network manual option, nothing is working. On my way I spoke with someone else ...