Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34422 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11965 Views
  • 2 replies
  • 4 likes

No service in Shoreditch

I’ve had this issue for about 3 months now. I have both a SIM and 5G broadband and most days of the week there is absolutely no coverage. Sometimes there will be a day or two when it’s fine, but most days the is no service at all. It always says that...

Why does Three use twice the data as O2 (Sky)

When I use my Sky data sim for data, I use well under 1GB a month, I'm a low user as I use a lot of WiFi.When I use Three for my data, I use more than double the data.This makes no sense and the usage is exactly the same, one company is measuring my ...

Wi-Fi calling keeps failing

My wife and I are both on Three. I have an iPhone SE2 and she has an iPhone 15 pro.We use Cambridge Fibre as our ISP.The Three signal isn’t good enough in our area to get good reception indoors (or outdoors quite often) so we use WiFi calling at home...

Payg roaming in Canada

Hi I have a payg data pack for roaming access. The Canadian Rogers network says I've used all my quota and lets me login to the three website through some sort of portal. I then get about 30 seconds of data and it stops again. And I have to login aga...

Maxa by Fledgling
  • 616 Views
  • 1 replies
  • 0 likes

Best solution Abroad and unable to receive SMS messages.

Turned on sim and no connection, left for a few hours and still no service. In USA tried selecting T-Mobile which has strong single but won't connect. I'm not looking to spend anything or use data just need to be able to receive SMS messages for mult...

Personal hotspot issue

For few days now experiencing quality drop in GeForce now on my laptop. Right after receiving message from three about discount on home broadband... 類

Albin by Fledgling
  • 609 Views
  • 1 replies
  • 0 likes

Best solution Lack of internet connection on 4G making me want to switch

I've been considering switching from Three for over a year now because of the lack of Internet access in a few areas that I visit regularly. I've just got back from a weeks holiday in Keswick and have been extremely frustrated with the lack of Intern...

No network in hedge end Southampton

I'm a security guard on nights and have no network on my phone or broadband not getting a lot from Three douse anyone know what is going on please 

Husky by Fledgling
  • 1360 Views
  • 5 replies
  • 0 likes

Visual Voicemail / Google Pixel

Three are an excellent mobile network. To become even greater what would the likelihood be of Three enabling support for Visual Voicemail and Transcription on Google Pixel handsets, just as O2 do?

Anonymous by Not applicable
  • 1693 Views
  • 4 replies
  • 1 likes