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05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
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on 05-19-2024 01:51 PM
Same here
on 05-19-2024 05:40 PM
Same thing here
on 05-19-2024 08:48 PM
Snap. Seems to be a system issue.
On renaming balances, everything shows correctly, except for my voice allowance, which also shows an expiry date of the 01/01/2222.
on 05-19-2024 09:09 PM
I had exactly the same too today
on 05-19-2024 11:21 PM
Mine is the same, its still like this now
on 05-20-2024 07:24 AM
Mine is still this way after almost a full day. Can you fix this Three?
I sort of need my phone 🤷♂️
on 05-20-2024 07:23 AM
Have exacly same problem started yesterday my plan ends in 2 weeks
on 05-20-2024 09:40 AM
As with others this has happened to me. Does anyone from 3 man these messages? Do we know if this is a bug or some new clause to the price plan? If so I might have to move to another provider 😓
on 05-20-2024 10:23 AM
I got this from their twitter support:-
Hey Terry - we're aware some customers are having issues with calls/texts at the moment - our team are working hard to get things sorted ASAP and this is a known issue. Sorry for the inconvenience in the meantime, and thanks for your patience. -Michael
on 05-20-2024 11:47 AM
Same here, exactly same description as everyone else