PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[m3kuk]

Hi, I'm having the same problem with my Voice Allowance. No credit and I can't make calls. Expiry date also showing a 1st Jan 2222. I've had to spend £10 this morning on calls to the Doctor. Help please.

[Keerththan]

My account not working 

[Raberto]

Me too, nothing works. No txt, No calls, No App or Web login.

If you dial 444 from your phone you will hear a message that they are working on some issues.

[ciarablack]

Still not working and still no updates from Three. Have now spent £30 in the space of 2 days on unavoidable calls. Completely unacceptable service from Three.

[MH]

Mine hasn't worked since Sunday, I even bought an additional add on and credit as thought it was my fault, i rang 3 and was told to just wait, i asked for a refund for the additional purchase and was told no they wouldn't do this!!

[Wotsit]

It's still a problem for us as of this morning. We couldn't call the doctor or receive a call from the doctor this morning for a medical emergency. Totally unacceptable that it's still ongoing.

[peterb0959]

Yesterday it worked, today it’s back to the same problem as for the last 2 day ‘ cannot  make any calls due to the account balance too low’

What is going on at 3 ?

more than 2 days with a serious outage affecting hundreds of customers,  no communications from you about the issue or advising a timescale when it will be fixed and no communication about refunding our money for services paid for but not received.

[Hirune]

Hi 

My PAYG service won’t allow me to call and or use data as it states there’s no remaining allowance and the minutes expires on 2222 which is very bizarre. All my cash credit have been charged for making calls and using data. 
please resolve this and provide me with a solution for reimburse the charged cash credit. 
thanks

[Trixibird]

I had the problem yesterday. It was fixed today but now it's back. Will we get the days credited back when not able to use?

[Emi]

I had this issue too. I was two hours away from home when I realised. I had to top up twice as I had an emergency to deal with. Are you planning to refund us? I wasn't meant to pay a tenner on calls today.