05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 05-20-2024 02:58 PM
Where are the updates? Still not working and apparently three have no idea of when this will be fixed…
on 05-20-2024 02:58 PM
I am experiencing unexpected charges for calls made within the same network, despite having an active package that includes unlimited voice calls. This is causing a rapid depletion of my credit balance. The customer service representatives I have spoken to through the Three Chat support channel do not seem to comprehend the issue and repeatedly request that I rephrase my concern. I would like to know where I can find information about these charges and how to resolve this matter.
on 05-20-2024 04:33 PM
Can't login to the app or web either and I need to buy a top up.
on 05-20-2024 05:13 PM
Same here, rapidly running out of credit and can't top up. Customer services wont say how long it's going to take - "I am sorry I am not able to quote any time frame as it is not a planned outage, however I can assure you that team is working to fix the issue as soon as we can."
on 05-20-2024 06:29 PM
Looks like 3 have finally fixed it, so I lost all day yesteray anf today up until 6pm.... expecting them to add 2 days to the package or at least some compensation
on 05-20-2024 09:13 PM
Mine worked for an hour then stopped working again.
on 05-20-2024 08:26 PM
Any idea when this will be sorted?
on 05-20-2024 08:54 PM
In my latest conversation with customer support, they advised they are confident it will be sorted in the next few hours … I will be asking for my pac number as soon as it is. Already sent a complaint to the ombudsman
on 05-20-2024 09:11 PM
It has been 2 days now, still not fixed. This is not good enough.
on 05-20-2024 09:10 PM
Hi. I went in to talk with a 3 tech fellow in Glasgow today. Tremendously helpful! Unfortunately I'm from Canada and have had a major issue staying in contact with friends and family. Especially a distant family member here in Scotland that is helping my wife track down an ancestor from the 1880's......
