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PAYG calling, texting, and allowance issues

JonathanB
Community Moderator
Community Moderator

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.


Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


230 REPLIES 230
Klynch
Fledgling

Snap. Seems to be a system issue. 

On renaming balances, everything shows correctly, except for my voice allowance, which also shows an expiry date of the 01/01/2222.

Estatevery23
Fledgling

Same thing here

Someperson
Fledgling

 Same here

Carrottcakeee
Fledgling

Same here I pay £15 a month and it isn’t working it says 0 voice allowance expires 1 January 2222

Figaro
Fledgling

Same here. We have two Three PAYG lines at home (both the 10GB recurring), and they're somehow showing a zero voice minutes allowance remaining (they're supposed to be unlimited). Interestingly, they're both set to expire on 1Jan 2222, as if...

GBEE99
Fledgling

My mum has the same problem with her plan too. Payment was taken on Tuesday.

"This call cannot be completed as your account balance is too low".

Ian89Il
Fledgling

Me to happen today I cart call out it's saying I've used all my voice allowance 

TonyMotegi
Fledgling

Same problem here... Hopefully just a bug?? 

peterb0959
Regular

Same here, both mine and my  wife's phone..... 

Toxi
Fledgling

Same problem for me and my mother I would enjoy the peace on a Sunday afternoon but keep getting told to fix it like I can LOL.