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05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 05-25-2024 02:41 AM
THREE ARE YOU GOUNG TO SORT THIS OUT I STILL CANNOT MAKE CALLS OR SEND TEXTS - YOU ARE SCAM COMPANY TAKING MONEY OFF PEOPLE WHO THEN CANT ACCESS THE SERVICES THEY HAVE PAID FOR
on 05-24-2024 08:29 PM - last edited on 05-27-2024 09:49 AM by JonathanB
I have purchased a Three Data pack and I cannot use it because I cannot send texts or make phone calls (as at Friday 24th May 2024). This is so annoying
d***@***.com
on 05-24-2024 11:55 AM
Hi is there any news yet...when will we be able to make calls etc...I have been unable to use mine for 7 days!!!
on 05-24-2024 03:09 AM
Just got a text to say my 10gb data pack auto renew has been removed but when I looked at my account I have data for a month and unlimited voice and text until 2222! I don’t understand what is going on with this network. It’s been a nightmare for a week every day it’s something different!
on 05-23-2024 04:30 PM
Are there any updates yet...I was told to wait for a message but that was 3 days ago...still can't make all or texts..been auto renewed a week before its due ut doesn't show anything...
Please help
on 05-23-2024 02:51 PM
The feeling we all have is that at Three , no -one is home!!!!!!!!!
on 05-23-2024 12:38 PM
I cannot make any calls or send any texts I am on holiday in the USA for 2 days, i have reset phone , I have switched it off , removed the sim , rebooted the phone with the sim in and the same problem still exists, when I try and make a call it says I do not have enough funds in my account , this is a unlimited calls 12 gb plan , can someone sort this out please I need to contact home asap
on 05-23-2024 12:28 PM
Same issue today despite switching off and on phone. Unable to make outbound calls and have no access to data.
on 05-23-2024 10:31 AM
Same yet again today!!! No calls been likes this for days now??? What is going on??? We are all paying for a service that is NOT AVAILABLE!
on 05-23-2024 10:21 AM
Outbound calls not working, days now. Cant even access voice mail. Funds too low message. Wasted time on chat and no result. Shambles.