05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
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on 05-23-2024 09:15 AM
I can not make calls from my PAYG phone- I am requested to top the balance although I have unlimited calls. I can receive calls-and texts work. I have rebooted my phone. The Chat line says - they are working on it, I have not been able to make calls for three days.
on 05-22-2024 11:01 PM
on 05-22-2024 08:54 PM
still no explanation and no resolution.
Expect to hear back from Three on Friday that they are aware some customers still have issues and they are working on finding the issue.
What a scam!
on 05-22-2024 07:58 PM
My calls are still not working I topped up yesterday thinking I needed to? Yet today still nothing. Its 8pm Wednesday 22nd and I still can't make calls??? Please sort it out!
on 05-22-2024 06:57 PM
Still not working for me. It did work for one call earlier, but then promptly stopped again shortly after. Usual message of a ‘lack of credit’… I have spoken to several Three Customer Service agents over the last few days, and no one appears to have been aware of the overall issue - I have been told to wait up to a week for the tech team to look into things ‘as a matter of urgency’. The lack of communication, awareness and customer support from Three has been appalling.
on 05-22-2024 02:48 PM
Still get this voice message saying that I don't have enough credit to make the call although i have a data pack.
When someone calls me , after a couple of seconds or minutes I suddenly get disconnected and hear a vocie saying the number isnt recognnised
on 05-22-2024 04:54 PM
Hi thanks for feeding this back, and I'm sorry to hear your line has still been disrupted. The issue in question wasn't affecting incoming calls, so there may be some other problem overlapping with this for you. I'd recommend to get in touch with customer services so we can investigate further.
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05-22-2024 08:55 PM - edited 05-22-2024 09:01 PM
No I won't waste more time getting in touch with your customer service. I have already been in touch with them since Sunday and all they have to tell me is that it is being looked into
on 05-22-2024 02:39 PM
calls and texts still not working for me!!!
Who do you think you are fooling by saying its all fixed?
Ive switched my phone off and on too
on 05-19-2024 03:44 PM
so far, still no solution.. just reasons.. endless reasons.. so frustrating.. paying for something you cant use.
