PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[fedupwith3]

This is a question to anyone having issues currently with their 3 PAYG line, did you ever port your number from EE or any other network?

If yes please share so we can see if there is a common thread running through customers with issues currently

[ssss]

I got my PAC from 3 yesterday, tried to port it to EE earlier this morning but EE's webpage says the PAC is invalid. 

[ciarablack]

I called them on 150 from an EE sim and the had it completed in less than 24 hours 

[ssss]

Thanks for your information. Let me try to call them as well.

[Alsorted]

how can i get refund for £10 bundle i didnt need and not going to use 

[ciarablack]

I was told this morning to contact customer service again in 1-5 days

[Alsorted]

ok thanks hope its easy to get in contact as no response all through this 

[fedupwith3]

Not a word from Three since Monday about the issue although nothing been fixed yet, Absolute Scandal!

[Raberto]

UPDATE...I now got a working Data Pack after 4 days. Hope all PAYG customers are back online too.

[fedupwith3]

No, calls and texts still  not working, I hope for you it is and that you arent just using your credit up without knowing