Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

5g mtu issue xbox pc phone

So I've just recently started having issues with connecting amy of my devices pc, xbox, phone to anything that is xbox related like connecting to a party or playing games. If I join. A party it says connecting then disconnects and give me an error co...

No coverage in US

Currently in San Francisco landed 2 hours ago, i don’t have any network coverage with my Go Roam plan. Was in USA 4 weeks ago was working fine. I have turned on and off several times

Validity

Hi, May I know when this SIM card with number 07********* started to use and how much data left on this card ?

When connected to 4G cannot use the internet or refresh apps - iPhone 13

On my IPhone 13 when I am connected to 3G or 5G everything works fine including using cellular network to access the internet, browse Facebook, Instagram etc & play apps that require an internet connection. When my signal is 4G, I can make phone call...

Best solution Adv SIM only plan - Go ROAM included or £2 a day in EU

Hi,With an Adv SIM only - is Go Roam included ? Or only with £2 EU charge? (As looking at price guide suggestes Go Roam is included free ?

Roaming not working

Good Afternoon,been having issues with my roaming, last month I was in Poland it work just fine I am in holiday in France and I can see is connecting to the roaming shows 4G but I cannot connect to the server. I ready restart the phone 6 time, i read...

I’m 33

Already IP, £35 for the month

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Network issues for over 1 week in Darlington

There's been very little coverage and slow speeds in Darlington town centre for almost a week now. What is going on?. There's no service coming from the mast atop Northgate house, instead I'm relying on sub 1mbit band 20 from distant masts like the o...

SIM won’t work after I’ve been out of the UK for 6 months

I’ve been away for 6 month to Australia to work. I’ve come back to the UK and now my SIM won’t work at all and it won’t connect to a network. Please help!!