Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 3425 Views
  • 7 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3134 Views
  • 2 replies
  • 3 likes

Voicemail problems

Hi normally my voicemail was off now i am receiving lots of voicemails texts can you please stop thanks

Receiving sms when abroad

I'm currently travelling in Laos, and previously I was in Kashmir. In both places, my Three SIM is unable to connect to the local network, so I cannot receive SMS to my UK number.Receiving SMS to my UK number is critical for signing in to services us...

MC801A B15 Wifi Key Complexity Requirement

So I was forced to do a factory reset on my MC801A to diagnose another issue. When it came back up and I tried to configure the same WiFi settings as I had before, it's now forcing me to add a special character to my Wifi Key. It was using a key with...

5G network

Where can I get a 5G network in Luton please. I live at LU1

voyedum by Fledgling
  • 1157 Views
  • 2 replies
  • 0 likes

Proof Of Usage/Baring

My phone got stolen 11 days ago and I need Proof Of Usage and Proof Of Barring for the insurance claim. 11 days down and every time I call up I get it promised that it'll be with me in the next 24 hours, or there was an issue with my Email account et...

Login

I can't login to my 3 account 

Rojan by Fledgling
  • 1074 Views
  • 2 replies
  • 0 likes

Site being blocked

Hi, I work for a company that sells toy guns (Airsoft replicas), not real weapons, but it is being blocked. Is there any way it can be re-categorized so that it is accessible for 3 users. Can be accessed on other providers but not 3.

Sam258 by Fledgling
  • 1130 Views
  • 2 replies
  • 0 likes

Calling network problems

I live in South Staffs and have a lot of problems with connection and signal. People say say ime breaking up and they lose me but I can hear them great.  Is anybody else getting the same problems.

gm24-48 by Fledgling
  • 749 Views
  • 1 replies
  • 0 likes
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