Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Left stranded by three!!!

This has just happened to me!!!!! my daughter has just left for a weekend trip and we both have inactive SIM cards because I ordered replacement Sims due to network connection issues. This was not explained to me that my current Sims would disconnect...

Best solution eSIM tale of woe

Just to recount a quick tale of woe.I asked for an eSIM a week or so back for my iPhone 12 to effectively make it a dual sim handset for a variety of reasons. An extremely helpful customer service advisor provided me with two emails containing a QR c...

Can't get mobile data since coming home from aboard.

Can't get data after coming back from aboard. Can get texts and call. Can't get data when put SIM in another phone either. Been talking to 3 for 3 weeks still no help. Done all resets on phone, still no lack. V frustrating!!!

Not receiving any SMS after porting in

Hi everyone. I ported my number from Lycamobile today - all seems ok but I can now not receive any security verification texts which means apps like WhatsApp, online banking etc. aren't working. I have tried resetting my network settings to no avail....

Help your help please

My 90 year old father is in France and suddenly he can't make calls - he is getting very confused and is wondering what has happened? He says he thinks there is a problem with his subscription (as he calls it) but there can't be as I'm sure he pays b...

Help

Hello i need to top up my sim card, can you please help me with that, as i have a 15£ data at the moment thanks

PAYG charges at a UK beach

I live in Norfolk UK and I use Three PAYG on my Samsung phone. I just went to the beach at Wells-next-the-Sea. I was amazed to receive a text from Three telling me that it looked like I was on a ship and would be charged £3/min to make a call and £1...

Not Impressed

I got a three payg SIM to try out the network signal before moving to a contract (currently on an EE network provider).Speeds are nowhere near as good on three as EE, all my payg top up was used when I only went briefly online to check it worked, can...

Anyone good at maths what percentage drop is it going from 550 down to 2 down every day at around 7am are Three users like car drivers who go to work in the rush hour

Not receiving calls

Ive been with three for a long time. Yesterday randomly my network stopped working. I thought maybe it was an issue in my area but went to work on the other side of London and still nothing. I cant receive phone calls and when I try to call others I ...