Permanent network issue

[rpk44]

My mobile data speeds and coverage are really poor despite being within an area of supposedly good coverage. Whenever I enter my postcode into the network status checker it always provides the standard unhelpful response: We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

This message has been unchanged for at the last 5 weeks, with no indication as to when it might be resolved. How can I contact someone at Three to understand when this will be resolved. I am currently paying for a service I can barely use.

[KateS]

Hey @rpk44,

I'm sorry to hear you've noticed a drop in speeds and coverage recently and can appreciate how frustrating this must be, especially if it's been ongoing for 5 weeks.

I'd recommend reaching out to our Customer Service teams, they'll be able to run a thorough check on the area and provide you with further information, an expected fix date for any issues as well as discuss your bills. 

Let me know how you get on.

Thanks,

Kate

[Timkabell]

They run and check and say it’s fine! We have had poor service for months now 

[MichaelP]

Hi @Timkabell,

That's a shame - we understand it's frustrating to have service issues for so many months.

I'm going to send you a DM to request some more info about this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

[rpk44]

Just to clarify I live in Newport, Shropshire.