Please Help Split Port

[jmacp]

Hi

Moved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.

I cannot get call or send texts from anyone else pleasse help!

Thanks

John

[jmacp]

Hi

So asked the social media team for an update and it was like I had never reported anything.

It's now go to the stage I dont know whats going on anymore!

Thanks

John

[JonathanB]

Hi John,

I'm sorry to hear that you had to get in touch with the team more than once to chase this. We identified some delays with a number of ports last week, and in most cases have been able to sort out the porting delays with the originating networks. Has this been fixed for you in the meantime since you last posted?

Thanks,
Jonathan

[jmacp]

Hi

Plenty of contact with 3.  However my split port is still there.

Thanks

John

[JonathanB]

Hi John,

Did you manage to get in touch with the team I mentioned in the PM? They won't be able to solve the issues immediately, but they can make sure that it's escalated for you.

Thanks,
Jonathan

[jmacp]

Hi

Spoke to the team you mentioned still cant get vodafone or ee  calls arrrgh!!!!!

[JonathanB]

Hi @jmacp, @mttyos,

I'm sorry to hear you've both had this split porting experience. I know this can be particularly frustrating when this happens. We're dependent on our porting team and the old provider's porting team coordinating to resolve this sort of issue.

When did you both report the issue to the customer services team, and how long have you been waiting since then?

Thanks,
Jonathan

[JonathanB]

Hi @jmacp, @mttyos,

I've sent you each a PM to get you in touch with some more help with this issue.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Dburns80]

Having the same issue and not holding my breath technical are actually doing anything about it

can you look into this and see if the right things are being done

im due to fly out of the uk on the 26th and need this fully working 

[PeteG]

Hello. 

Port in issues like that can take a bit of time to fix. The network would need to work with the old network in order to get it sorted. 

The community here, including the moderators can't access your account details in order to look into it, sadly. If the team have advised they are working on it, or something like that, I have confidence that's what they will be doing. 

You can pop through to them here though if you'd like to double check on things, it can't hurt to have another pair of eyes look at it. 

Pete.