Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Three APN Settings

My 4G LTE router (outdoor directional antenna) requires the APN settings to enable it to work with the Three SIM. Please provide thank you.

Very bad Internet connection

Your service around Heathrow and mcdonalds on Bath Road UB35AR Is very bad can't connect you Need to sort it out Thank god I have back phone with another provider

can make calls but data isn’t working

We arrived in Australia and although the signal is good and shows 4G, we are unable to use any data. It won’t load any web pages etc.

Do you know that 3 network thinks it's ok to shut off the data for 5 weeks without any notification

3 has turned off data in my area for 5 weeks while the keep taking my my wife's and my money for the unlimited data plan we have

Visual Voicemail

When will Three have Visual Voicemail?

How can I turn off the adult content lock if I don't have a credit card?

Turn off adult content lock? I don't have a credit card.

Apple Watch eSim transfer

HiHas anyone managed an eSim swap between Apple Watches?My new Watch arrives this evening and I’m wondering if unpairing my old watch and plan will cause issues adding the eSim to my new Apple Watch.I know that the eSim issuing was a trial but I beli...

5G Mast

Is there anyway to ask Three to look into installing a 5G mast locally. Im on the very edge of 5G coverage, would love some super speedy internet. Even 4G isn't the fastest here, until about 1am.

Charged for roaming data I didn’t use

I landed in Morocco today at 19:07 with airplane mode on. I turned it off for 30 seconds so i could activate my eSIM but by 19:08 I got a text saying I’d been charged £5 for roaming. Then another text at 19:08 saying I’d been charged *another* £5. I ...

Nearly a week without service