Network

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.We're aware of a number of reports that customers have not been able to connect to 999 calls. ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

New Big build

What's this folly from 3 regarding the fab new "big build" . I ran a service check in my area due to 1.5Mbps download on A full signal with 4G+. What a joke. Then we read this garbage about checking your phone, settings etc. Come on 3. Treat us lik...

Poor signal in nw1 since 2023

Signal quality 2023

Signal reception in my house in nw london got worse in 2023. All devices with three contracts now barely usable…anyone else?

Is anyone having problems with their WiFi signal.

My phone is only shows two bars for the signal and I'm sat in front of my plug in signal box (router). My TV also keep buffing, with waiting for a signal. I have pressed the reset button but still the same.

Ongoing network issue in pl1 4dx

Ongoing work which doesn`t seem to be improved is there suggested work date to be finished 5g is on and off and 4g is not providing enough speed aswell

Switching of my new three line to my old one

Good afternoon,please I will like to switch my ones three line go the old one due to the new package I just sign for.thanks

Dishonest Marketing

I am leaving 3 as client. When my contract was about to finish they encouraged me to upgrade it, saying I would keep the same conditions as before, but do you know what happened? I am paying now 2£ per day when I am abroad on Europe and 5£ in the res...

Best solution voicemail

hi does anyone know if i can decrease the ring time before it hits voicemail at present its set to 30 secound i want it set to 20 secounds as people tend to hang up before its hitting voicemail

No access to Three WiFi on TFL

Recently I'm unable to connect to the Three WiFi on TFL. I have changed the EPA to AKA but all I get is an error message saying that is timing out while joining. Anyone know how to fix this?

Proof of usage

My phone has been stolen 10 day ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is ap...