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Porting number gone wrong

FatTony
Fledgling

Hello, porting my number hasn't completed correctly and so I am unable to receive phone calls on the new phone with the new SIM (the person calling gets told the number isn't recognised/registered). Can make calls and texts to other numbers using both the new phone with the new SIM and the old phone with the old SIM - they both are received under the same contact name. Haven't received a text to say the number was ported either. Was supposed to be ported a few days ago now. 

Basically am not receiving calls or texts properly after the number was supposed to be ported over. 

Any fix for this at all please? Thank you

1 REPLY 1
toniutsa
Fledgling

Hi, @FatTony .

Did you fix your problem?