Hello.
It's disappointing to hear you're having issues caused by the 3G shutdown in some areas.
If you cancel the PAYG account and there is credit left over, you are able to request for that to be refunded to you. You'll need to complete the cancellation process first before the request to refund can be raised. You can make your cancellation request here.
Alternatively, if you're looking to keep your number or are simply moving to another provider, you can request a PAC or STAC by text message by following the steps on our support page.
Pete.
