Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12743 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4016 Views
  • 2 replies
  • 3 likes

Roam abroad usa

In the USA here and get the text message about £5/day data passport. Is there no alternative to just pay for the data you use as you go? There is a button to "use internet as normal" and if I click that it says internet should work - but it doesn't. ...

Kport86 by Fledgling
  • 1491 Views
  • 2 replies
  • 0 likes

Texts not working

I can no longer send texts to Australia or premium numbers. It just stopped mid conversation. I am using an iphone

Extremely Poor network speeds 4G/5G

Hi,Im experiencing extremely poor network speeds both on 4G / 5G constantly. No matter where I go the speeds are terrible but I have full signal on my phone. What is happening?I put another sim card in my phone from a different provider and the speed...

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Ring Doorbell 4

When I go to connect the ring doorbell   I can't find the WiFi network for my three hub can see all the wifi around but not the three hub?  

Why does phone lag when talking to business

I have a relatively new Samsung phone on 3 network. Whenever I call a business phone number there is a lag in the phone/network responding so that the first few sounds that I make (first few letters or numbers) are not heard by the person at the othe...

Error on connecting to internet

Hi, can anyone please help me with the internet issue I’m facing. I received a text message that I’ve exceeded with the data limit hence I still have 27.58GB left. I can’t connect with the internet since yesterday. Looking forward for a solution, tha...

jayricod by Fledgling
  • 1182 Views
  • 1 replies
  • 0 likes

Apple Watch technical resort

Frustrated. This is my last resort.I have an Apple Watch Series 5 with iPhone 14 pro everything worked great…. Mobile network was setup and cellular was working just fine... Until I changed my contract mobile number …. Now cellular doesn’t work it wo...

5G on iPhone but only 3G on iPad

Hello,I have an iPhone with 3 which gets full bars of 5G (the mast is right outside). I have just bought a prepaid 5G sim for the 6th Generation iPad Pro (2022 model) and it only gets 3G. I’ve swapped the sims over and the sim from the iPad gets 5G i...

B7474U3 by Fledgling
  • 2503 Views
  • 5 replies
  • 0 likes

Data usage

Hi,Does anybody know how I can find out if I used any data in a non Go Roam country in the Three app or elsewhere?Thanks! 

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