Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution voicemail

hi does anyone know if i can decrease the ring time before it hits voicemail at present its set to 30 secound i want it set to 20 secounds as people tend to hang up before its hitting voicemail

No access to Three WiFi on TFL

Recently I'm unable to connect to the Three WiFi on TFL. I have changed the EPA to AKA but all I get is an error message saying that is timing out while joining. Anyone know how to fix this?

Proof of usage

My phone has been stolen 10 day ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is ap...

5g

Hello,I am right in the middle of the Brayford Pool, Lincoln surrounded by Lincoln Uni and over the past few days the signal has been rubbish, is it just my gear or is there a problem?

Best solution Data passport

Does data passport work in Canada?

Wifi Calling and 4G Calling

What is the up-to-date situation on WiFi Calling and 4g Calling please, specifically in relation to iphones and Android devices NOT purchased from Three. There are lots of conflicting bits of information floating around. Will all new devices bought i...

Best solution struggling to request to port my no over

Hi guys just joined from EE and need to bring my phone no over as it’s my business no, I have my pac code and have been on the 3 website but it says I have to contact 3 as I set the account up after 30th jan so called today and spent half an hour try...

4G Data Speeds at Cadwell Park, Lincs

Can someone from Three confirm when the Mobile Network Data services in the Cadwell Park area are going to be upgraded? There is currently no 4G service at Cadwell and only a 4Mbit 4G service on a nearby mast. I'm fairly sure about this as I've teste...

How do I know when my contract starts?

I took my number from GiffGaff into my new Three contract. (This is my first contract with Three) My data doesn't seem to be working but calling and texts are, how can I fix this?

Switching to Three Your Way

I have a Samsung Watch with 4G and a 3 month old 24 month Unlimited contract for my phone. I have been told the only way to activate the LTE on my watch is to have a Your Way account. Is there a way to move to the new accounts or will esim activation...