Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 4107 Views
  • 7 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3179 Views
  • 2 replies
  • 3 likes

Ahmet Meshi

Hello my name is Ahmet Meshi you block my number 07xxxxxxxxx

Ahmet by Fledgling
  • 783 Views
  • 1 replies
  • 0 likes

Holding on to my number with no contract

Hi I've had a contract with Three for a few years. I am wondering if I can stop my contract but not lose my number and my account and then restart paying at a later date?Thanks    

Best solution LONDON UNDERGROUND WIFI

I am aware Three allow access to Wi-Fi on London Underground ( via Virgin login page ).  However, in practise this is a faff - ( trying to recall the url, adding details & remembering the password etc….. ) therefore, as a suggestion - could you imple...

Roaming in USA number not recognized

SpoilerRoaming in USA on PayGo with Google Pixel 6 unlocked, connected to T-mobile LTE. Incoming calls get a "number not recognized" message, outgoing calls work fine. SMS and data both work. If I connect to AT&T, which is what the SIM wants to do, i...

rukfrus by Fledgling
  • 3164 Views
  • 5 replies
  • 0 likes

Calls when roaming

I received a letter from Three stating the free Go Roam element will be removed from my contract.From the letter, it is not clear if receiving phone calls will be free when in a Go Roam country if you don’t buy a day pass, or whether that will also i...

Anonymous by Not applicable
  • 974 Views
  • 1 replies
  • 0 likes

topup problem

I used the voucher code to top up on Monday and got a message that the charge was completed and at the same time I got a message that the charge was used up and I could no longer connect to the internet via mobile communication.I would like to know t...

Shunsuke by Fledgling
  • 978 Views
  • 1 replies
  • 1 likes

Upload speed restrictions to Microsoft One Drive

Afternoon, do 3 have any restrictions on the upload speed to Microsoft Onedrive when connected via the hotspot on your phone?I ask as I never seem to get more than above 2Mbps in my local area on the upload, yet if you do a speed test the figure is a...

Chris1 by Regular
  • 809 Views
  • 1 replies
  • 0 likes

5G signal

I keep reading posts about 5G signal issues and the lack of coverage now this may sound a bit complicated but as I understand it a 5G signal is much less able to penetrate through things like walls windows ECT in the same way that a 3G/4G signal can ...

5G connection keeps dropping

I am in a 5G recognised area and because my network box was full I could not get normal broadband so opted for Three 5G as I was in a 5G area, when I get 5G connection it’s fine and backed up with 4G which is not great, however I feel like in have a ...

Gwp by Fledgling
  • 1905 Views
  • 3 replies
  • 0 likes
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