Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Weak and Fluctuating Network Coverage

What Is going on with the weak and fluctuating network coverage in PO8 XXX Kind regards Dean

Ahmet Meshi

Hello my name is Ahmet Meshi you block my number 07xxxxxxxxx

Holding on to my number with no contract

Hi I've had a contract with Three for a few years. I am wondering if I can stop my contract but not lose my number and my account and then restart paying at a later date?Thanks

Best solution LONDON UNDERGROUND WIFI

I am aware Three allow access to Wi-Fi on London Underground ( via Virgin login page ). However, in practise this is a faff - ( trying to recall the url, adding details & remembering the password etc….. ) therefore, as a suggestion - could you imple...

Roaming in USA number not recognized

SpoilerRoaming in USA on PayGo with Google Pixel 6 unlocked, connected to T-mobile LTE. Incoming calls get a "number not recognized" message, outgoing calls work fine. SMS and data both work. If I connect to AT&T, which is what the SIM wants to do, i...

Calls when roaming

I received a letter from Three stating the free Go Roam element will be removed from my contract.From the letter, it is not clear if receiving phone calls will be free when in a Go Roam country if you don’t buy a day pass, or whether that will also i...

topup problem

I used the voucher code to top up on Monday and got a message that the charge was completed and at the same time I got a message that the charge was used up and I could no longer connect to the internet via mobile communication.I would like to know t...

Upload speed restrictions to Microsoft One Drive

Afternoon, do 3 have any restrictions on the upload speed to Microsoft Onedrive when connected via the hotspot on your phone?I ask as I never seem to get more than above 2Mbps in my local area on the upload, yet if you do a speed test the figure is a...

5G signal

I keep reading posts about 5G signal issues and the lack of coverage now this may sound a bit complicated but as I understand it a 5G signal is much less able to penetrate through things like walls windows ECT in the same way that a 3G/4G signal can ...

5G connection keeps dropping

I am in a 5G recognised area and because my network box was full I could not get normal broadband so opted for Three 5G as I was in a 5G area, when I get 5G connection it’s fine and backed up with 4G which is not great, however I feel like in have a ...