Split port issue

[Dtliddle]

It came to my attention on 18th August 2023 that there was an issue with being unable to access some of my voicemail messages.

Through further diagnosis I was able to determine that this only happens when someone calls me from EE. If someone from EE calls me they are sent to an EE voicemail box that I have no access to, I do however get sent a text from EE to say I have a voicemail, but I can't access it because I don't have a pin set.

I left EE as a customer in late 2020 and subsequently ported to giffgaff and then to Vodafone and then to three.

It is my suspicion that a split port occurred in late 2020 when porting out of EE and since that point I have been unable to get calls from EE customers.

I've been in contact with three customer services who keep telling me the problem has been fixed but when I check its still an issue.

It's been nearly three weeks since I reported this and I don't seem to be getting anywhere. Any advice or suggestions?

[Dtliddle]

Does anyone from Three read this messages or am I wasting my time posting here?

[sc1999]

The community is primarily Joe Public and we try to help where we can. The moderators are not full-time ans dip in, presumably, when time permits. 

It's not difficult to track down a moderator but click on this link:

https://community.three.co.uk/t5/user/viewprofilepage/user-id/6