Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 8272 Views
  • 15 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3706 Views
  • 2 replies
  • 3 likes

No signal coverage

I am in a hotel in ss6 and have no signal at all???? Their wifi is down but I have no signal myself?? Help

Sj1967 by Fledgling
  • 394 Views
  • 1 replies
  • 0 likes

EU daily roaming charge

Hello everyone! Currently abroad in an EU country and received a text message about £1.67 daily roaming charge being activated. Despite having my mobile data turned off and not making any calls, I reached out to Three customer service. They explained...

Jane79 by Fledgling
  • 815 Views
  • 2 replies
  • 0 likes

Data Roaming connetion lost

  Dear Ma'am/Sirs,   Good day,   Kindly assist me on my internet connection with 3uk sim card. I just registered my plan last day 10 July 2024 10gb international plan with sim card number 07*********, but sadly my internet connection is lost..I still...

Signal

So yet again I'm on here, maybe 1 day I'll get a response about how poor my internet speed is. Come 8pm every Friday speeds drop from 30mbps to, wait for it........................................................0.3mbps, how is this even legal to adv...

AJ147 by Active
  • 817 Views
  • 2 replies
  • 1 likes

MM(!) Phone services: Sim 1 not allowed

HiAnyone ever seen this error before? Happened before randomly then goes. But happened numerous times today and over last couple of weeks signal has been progressively worse in the house and outside in some areas.It's like a phone notification that a...

1000132795.jpg
Mopees by Regular
  • 3981 Views
  • 3 replies
  • 0 likes

Best solution Data roaming query/call forwarding

Hi allI have a 3 sim and O2 sim. Going abroad to an EU destination. 3 will charge me but O2 it's free. I read some threads on here but just want to check i have got it right. If i turn the 3 sim off/take it out the phone but forward the calls to the ...

Mopees by Regular
  • 1030 Views
  • 3 replies
  • 0 likes

Data roaming

Hi all. I bought a 14 day go roam passport for £24 as currently in Spain and still have no data. Is there something extra I need to do?

No Network KY3

Just been into a 3 store in Kircaldy Fife to complain about my 4G signal in Burntisland.  When I was there. 2 other people were also complaining re lack of service. I spoke to them as the assistant was about to go through the motions of providing the...

A Little Clarity please - Go Roam Daily Passes

I upgraded my phone last year and am going to turkey on Sunday. Looking at the charges I have come across the below  "Go Roam chargesIf you joined or upgraded after October 2021, depending on your plan, you’ll have up to 56 Daily Roaming passes inclu...

Labels
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors