Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

I am not receiving calls from UK 0800 numbers while on Roaming

I am currently in Spain and roaming works fine in general. I can receive and make calls and texts within Spain and from and to the UK. However, I was expecting an important call today from a 0800 number and they emailed me telling me that I was not ...

Customer service

Are the Three customer service operations outsourced to India?

Preloaded sim

I have bought a preloaded sim but it says I have nothing when I insert it can someone advise what I need to do

Mobile network

Hi Sir/madam My mobile network not working good I went some area it’s very bad service

Voip Call Issues on Three network

I’m using third party app to make calls to abroad and I noticed when I’m connected with three mobile data then voip call is not getting connected so either I need to use VPN or I need to use second SIM’s mobile data.Is this known issue?

Voicemail deactivated but still call duration is there on others phone

I requested customer service to deactivate voicemail and they deactivated the same.Upon testing I found that when my number is off and I’m calling from other phone then it says nothing but call duration is started.I wonder if this result to have high...

L* * Network down

Hi there, my network is down at L*****. Any idea when it'll be back up please?(Post modified to remove personal information)

Best solution Does fair use policy apply to Data Passports or is it truly unlimited

Hi, does fair use policy apply to Data Passports or is it truly unlimited ? Also, can the data provided by a passport be used as a hot spot for others ? And again, would this still be part of unlimited access or would there be any caps on this for ...

Overcongestion / Unusuable Data in Ealing

Hello. Has anyone else noticed that Three is basically unusable within about 0.5mile radius (indoor and outdoor) of Ealing Broadway station (postcode for the tube station is W5 2NU). The network issue tracker constantly shows an issue here, and data ...

Pre Sept 2021 Contracts

Back in Sept 2021 I started a new contract in time to take advantage of the old "feel at home" system for travel - basically using your home allowances in Europe, USA, Aus etc with no extra travel.Has anyone else started to get charge daily allowance...