Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Why has Three blocked my VPN Connection?

As of Fri 2024-06-20 UTC afternoon, I stopped being able to access my VPN on the Three networki can continue to access it on wifi. i have reset my APN to no avail. When on Three mobile network, my VPN connection fails despite having data allowance an...

Phone won’t connect to network abroad

I have just arrived in France, I have purchased the right roaming data add on but my phone will not connect to the Three network at all.I have tried turning airplane mode on and off and also restarting my phone to see if it will connect to the networ...

Problems with internet calls and messages

Have a new contract phone with three and from day 1 it's been messing about won't load web up flicks between 5g lte and ht....try to make a call says not registered on network gotta tune flight mode on and off....messages are the worst will not send ...

CAN I USE 5G HUB ABROAD

Data Pack Stuck on Pending

I bought the £35 Data Pack today but it's just stuck on pending? I checked with my bank and there's nothing pending there but also no money was taken? Not sure what to do as I need it ASAP. It won't let me buy another either.

Best solution Go Roam Around The World Extra

Will it be free to receive incoming calls and texts in Go Roam Around The World Extra destinations when these services become available from 26 June ?

5G Rollout

Does anyone know where i can find Three’s 5G Roll out Schedule for 2024 / 25 ?? I imagine this information has to be made publicly available, ?

New mast but loss of service on Three and EE...?

Hi.I use a Three SIM in a Huawei 5G router for my internet. I have an outside, multidirectional antenna. I've been using this set-up for two years and have only ever got 4G+ speeds of around 50mbps. I got 5G 300mbps for a few days last year when ther...

Calls

Whenever I try and ring anyone it just says radio and doesn’t ring through. I have recently come back from Europe and hasn’t worked since I returned

Fraud

A few days ago my phone stopped working I thought it was a network issue but three reported everything is working. I suspected something was not right and moments later I was out 12.92 I informed the bank and three. this network provider was so usele...