Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Data roaming Ireland

Hi Does anyone know why my Honor phone would not connect to the internet when I was in Dublin Ireland? I live in Belfast and should be able to connect with no problems. Data roaming was turned on. Customer service wasn't much help.Thanks

3G switch off

When will 3G be switched off?I’m in Greater Manchester area.

Visual voicemail

Is visual voicemail planned for Three? Visual Voicemail will be essential for me when it becomes available. I saw on Honest Mobile’s website which piggybacks from Three’s network:Not until Apple gives us the go ahead (we’re working on it).In the mean...

Best solution Unable to use hotspot while roaming in Canada

I bought 7-day data passport to roam my phone in Canada.It roamed ok but I'm unable tether my other phone to it. This is so unfortunate after paying £7 a day for 7 days (£42) and then unable to utilise it.Can anyone help pls?

Recently moved, now my mobile service is awful/non-existent

Hi,I recently moved from Birmingham to a WV16 postcode. My service is now awful/non-existent on my phone, either getting 3G only or no service at all. I looked online and it says the area is meant to have good 4G service. Does anyone know whether the...

7 day data eu roaming pass

i bought a 7 day roaming data for spain last night and i have not received anything, just hoping someone can help, as i have never bought one before, tia

poor internet

0.9mbps on a Saturday night, absolutely pathetic, 3 are by far the worst network out there for speeds, I recently switched to EE and find their speeds constant and stable, I have my 3 sim my work phone and still check on it from time to time, I feel ...

Home broadband change to main phone contract?

Hello so I have a 5G home broadband contract that I took out in store thinking In a panic as my home broadband was getting delayed and install messed up. so now I’m paying for two home broadbands. I also have a sim only from a different company, I wa...

RCS for iOS 18?

Hi,Anyone have or know RCS enabled for IOS 18 on Three ? ( as I am on the beta version & see says ‘Voice & SMS’ - but no RCS! ) Thanks

Best solution Roaming in Republic of Ireland exemption

Hi, I’m not sure if anyone has a definitive answer, I’m going to Dublin for work this week and read on the 3 website that Republic of Ireland is exempt from Go roam charges so I can just use my phone like I Do in the UK? However when confirming with ...