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09-08-2023 11:13 PM - edited 09-08-2023 11:13 PM
Solved! Go to Solution.
on 09-09-2023 10:36 PM
After an evening chat with Sohel from Support, my roaming is fully working - data, calls and SMS.
09-09-2023 09:26 AM - edited 09-09-2023 09:27 AM
Have you tried doing a manual roam and selecting the networks that come up manually rather than have network selection set as automatic. Also you need to have data roaming switched on on your iPhone. If you have signal bars but no 3G/4G/5G symbol sounds like the data roaming is switched off from my experience.
on 09-09-2023 10:26 AM
Totally agree. If the situation at network end is all ok the issue is quite probably as stated by MZone!
on 09-09-2023 10:45 AM
Could @JonathanB help this lady who seems to have tried everything?
on 09-09-2023 10:45 AM
Hi Paddiewack - do you have any suggestions for things to check beyond what MZone suggested? Have checked all relevant phone settings & networks, cross-checking with husband's phone (fellow Three customer, and tech savvy), and nothing looks different. Tried multiple networks too, phone restarts...
I can receive calls and messages, just can't 1) make calls, 2) send SMS, 3) use data services.
on 09-09-2023 10:49 AM
I honestly wish I did. I can hear the urgency and exasperation in your messages that’s why I’ve tagged a moderator who has access to engineers etc.You could try privately messaging him. Do that by clicking on your icon and selecting messages. I genuinely that’s genuinely wish you luck and wish I could help more.
on 09-09-2023 10:25 AM
Thanks for your response MZone.
Yes, tried manual network selection, various networks. Mobile data is on, roaming is on etc. I'm actually with husband and son, both Three customers with roaming working fine, so we've cross-checked phone settings.
I'm unable to make calls or send texts (can receive them though), so it seems to go beyond just data services...
on 09-09-2023 04:48 PM
Sent you a PM with another route to try
on 09-09-2023 10:41 AM
Have tried Support again, 24 hours after first contacting them.
Connected to the same agent as yesterday, who keeps repeating that "the system is getting updated, we don't have access to your account, request you to chat back with us in sometime". Same as 24 hours ago. Can't / won't say when the "update" will be done. Just keeps ignoring my requests to escalate or connect me to complaints, just so someone actually tracks my case (he closed the case without resolution). Just keeps politely telling me to go away and come back later. When pushed, says complaints have the same system update issue and so won't connect me.
Does any of this sound credible? A system update that takes 24h+ and knocks account access for everyone? Having gone through many issues with my number port a few months back, not sure what to believe.
Still stuck, feeling I'm on my own + have to plead with them just to have someone try and help 😞
on 09-09-2023 11:17 AM
The last time 3 were updating, a couple of weeks ago, they posted on some Web pages that some services may not be available. Those messages are not there this week. So are they doing a system upgrade or this just a convenient excuse.