Swapping a number between three sims

[NW]

Hi I want to change my contract to a phone from Samsung with a three contract sim. I'm currently om three but they can't match the deal even via an upgrade. If I was to take out the new three contract via Samsung is it possible to transfer my number from my current sim/contract to the new three sim/contract 

[JonathanB]

No worries NW, yeah that's certainly something that customer services should be able to arrange for you. And it'll save arranging PAC codes both in and out of Three. Let me know if there's any more issues with getting the process completed. 🙂

JonathanB

[benR]

hi

i a trying to get a contract number onto payg but it seems now one cant do it- even by ordering  anew payg sim and then using pac code. live chat agents say it doesnt work/? other than moving network an coming back what else can  do? i need the free roam worldwide for my son who is abroad for  a few months now

thanks

[KateS]

Hey @benR,

Welcome to the Three Community.

Unfortunately, we're unable to offer a swap from Pay Monthly to Pay As You Go currently. It is something we've been able to do in the past, however, at this time, we're unable to process these requests.

The only way around this would be as previously advised, to port the number to an alternative provider temporarily and port back to Three on a Pay As You Go account.

We're sorry for the inconvenience.

Thanks,
Kate

[NW]

Thanks Jonathan 🙂👍🏻