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Terrible customer service

Lornimg
Regular

Canโ€™t actually speak to anyone and the digital always hang up 

7 REPLIES 7
DanniD
Community Support Team
Community Support Team

Hey Lornimg,

That doesn't sound ideal at all. We can see why you've reached out here. 

If you're able to tell us a little more about what you need help with here, please do so we can help. If you'd rather not, can you tell us a bit more about what happens when you get through to our team on webchat here - are you speaking to an agent then it disconnects?

Alternatively, have you tried calling 333 from a Three phone or 0333 338 1001 to speak with someone on the phone?

Thanks
Danni



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Lornimg
Regular

Hahahahha speak to someone 

Anonymous
Not applicable

Correct;if youโ€™re pay monthly then yes,speak to someone. Unfortunately if youโ€™re payg itโ€™s live chat which isnโ€™t so hot.

Stephanie
Fledgling

I pay monthly and CANNOT speak to someone!!!!

Anonymous
Not applicable

With great respect I also am a pay monthly customer and can always get through to customer service. Are you sure youโ€™re not dialling the speaking clock? Iโ€™m not saying I always get the help I need but I can always connect a call to them.

Anonymous
Not applicable

If โ€œ the digital always hang upโ€ refers to live chat then it leads me to think your signal isnโ€™t good and you should try connecting using WiFi.

Lornimg
Regular

Hi signal fine and use Wi-Fi 

think just rude 

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