Terrible customer service
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on โ05-04-2024 01:39 PM
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on โ05-05-2024 04:16 PM
Hey Lornimg,
That doesn't sound ideal at all. We can see why you've reached out here.
If you're able to tell us a little more about what you need help with here, please do so we can help. If you'd rather not, can you tell us a bit more about what happens when you get through to our team on webchat here - are you speaking to an agent then it disconnects?
Alternatively, have you tried calling 333 from a Three phone or 0333 338 1001 to speak with someone on the phone?
Thanks
Danni
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on โ05-10-2024 01:33 PM
Hahahahha speak to someone
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on โ05-10-2024 03:53 PM
Correct;if youโre pay monthly then yes,speak to someone. Unfortunately if youโre payg itโs live chat which isnโt so hot.
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on โ05-14-2024 01:06 PM
I pay monthly and CANNOT speak to someone!!!!
![](/skins/images/96592EA723C6249BD9FBDD9FD6A0F371/responsive_peak/images/icon_anonymous_message.png)
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on โ05-14-2024 01:10 PM
With great respect I also am a pay monthly customer and can always get through to customer service. Are you sure youโre not dialling the speaking clock? Iโm not saying I always get the help I need but I can always connect a call to them.
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on โ05-04-2024 04:07 PM
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on โ05-04-2024 04:07 PM
If โ the digital always hang upโ refers to live chat then it leads me to think your signal isnโt good and you should try connecting using WiFi.
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on โ05-10-2024 01:32 PM
Hi signal fine and use Wi-Fi
think just rude
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