Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

My number hasn't ported over properly

Hi guys, My number ported over from giffgaff this morning however there seems to have been an error. I can make calls/send texts however I cannot receive them. When I try to call my number it says 'you have dialled an incorrect number'. Is this norma...

Roaming not working at all

Hi, My roaming never seems to work whenever I leave the UK. I'm on holiday in france now and I'm having to rely on other people's hotspot for connections. But it's never really worked in any other country I've been in either for ages.I get the sms to...

Contact number

Can u please share customer service number for three network? thanks

Caller Id

Hi Everyone hope fine i am currently in india i cant able to hide my caller id and i do off rest network settings and shutoff many but its show my number hide my id cant work Kindly help

tito

I started a new contract with three and was told three months free, but I got a bill after just two weeks. What sort of company is this?

Voicemail greeting

I have recently got a new phone and contract with Three. I have brought my old number with me. When trying to access my voicemail it won’t let me listen to any messages until I record a personal greeting but I don’t want to?How can I access my voicem...

5G modem now only giving 4g speed

I have a three 5G modem (Zyxel N5103E), which used to give me very fast speed up to 700 or 800 Mb/s, but now the most I get is about 100 Mb/s. In the broadband/cellular band settings, when the NR5G-SA 5G band is selected there is no internet. The aut...

How can I activate a SIM card

I just received a replacement of my daughter SIM card I don’t know how to activate it

Go roam not working

Hi there, before going to Poland I contacted support and asked to rise my spending cap and was promised that my data roaming will work.Instead, I got stuck in the middle of nowhere at -7 in the midnight unable to find my Airbnb address. Nice Polish p...

I'm not receiving text messages or OTPs

Hello Three Community,I'm having terrible experience with three from the past 4 months. So here is my issue in detail:I joined Three in the first week of October 2023, I switched from Lebara PAYG to Three Pay Monthly, and everything was good the swit...