Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Unable to text US Android phones with iPhone 14 Pro (purchased in US)

I am unable to send any texts (words only) to Android phones in US, since joining 3 Phone plan. iPhone 14 Pro has 2 eSIMS - I am able to text other iPhones (US and UK) using either my US or UK phone, but not able to text Android phones with either nu...

IPv6

I have been wanting to use IPv6 for years now, ever since it was being trialled on Three, but the last time I asked about it from the high level Technical Team I was told that the masts in my area do not support it and I would have to wait until they...

Go roam activates automatically without any chargeable event.

Hi,So I am using my phone abroad in one the Go Roam Around the World destinations.Every time I turn my phone on which is usually once a month I am getting charged the 5 pound a day fee ?BUT I am making no chargeable event ? Im using a eSim with iphon...

Moved from Sky Mobile - Not receiving OTP's from banks

Hello,My father in law has recently switched from Sky Mobile to Three and owns a Samsung Galaxy S23 Ultra. He has tried to verify a Santander card and tried to receive a text message for Chase Bank UK to set up his app. The verification codes he requ...

Three 4G router, worked fine for 14 months, suddenly getting low MTU, stopping Xbox online play.

@PeteG @StephR Equipment has been working fine for 14 months.We live in a semi rural area so opted for a 4G setup. ZTE MF286D router with poynting omni directional external antenna, direct line of sight to mast 1.1 miles away. House is a smart hous...

Pshan

In Slovenia now, Trouble with internet not connecting at, still 8.5 Gb data allowance left but not connecting at all. Voice and sms working.

Wifi is down again restarted and turned off and on again but still nothing taking the piss now why should I have to pay for wifi that doesn't even work properly, currently looking at other providers, sort it out

I am leaving Three after 12 years.

I have been a Three customer for 12 years. I prefer to use 'pay as you go' monthly top ups, I topped up £10-15 a month depending on how much data I needed. One of the main points for me to stay with Three was their EU roaming policy and cheap interna...

Three Network issues since the 1st December 2023

I have been using the 3internet APN for about 3 years now and never experienced problems with it. Historically, I would be assigned a public IP when I connect and would keep it until I reset my connection (reboot or power outage). That was up until...

New Hub Blocking Some Services

This week I upgraded from my 3yo Huawei router to the 4G Home Broadband hub and I should've just stayed out of contract and cope with the lower speeds of my old hub.When I use my Cisco AnyConnect to work from home, I am unable to access anything via ...