Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32858 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11477 Views
  • 2 replies
  • 4 likes

NR5103E no Wi-Fi calling

Hello has this issue been resolved yet just switched to this router and No Wi-Fi calling on ow and eeand newer phones vodaphone older phone works 

Pufff by Fledgling
  • 683 Views
  • 1 replies
  • 0 likes

Data abroad

Hi! I am abroad & I bought the 60GB package Now I received a notification that I used the 18 GB roaming & the connection doesn't work anymore, while I payed for 60GB data Tips & advice are more than welcome   

I7 by Fledgling
  • 701 Views
  • 1 replies
  • 0 likes

Purchased a data pack but it doesn't work

Please, I did 14-days unlimited Add-on (£20) Data and the money has been debited from my account but the data hasn't been credited. Its showing awaiting order on my basket. Please could you help me resolve this issue hence I need access to Internet f...

What is vas please anyone no

Can someone help me all of a sudden I’m being charged for something call vas anyone no what this is I’m stressed out

Mel85 by Regular
  • 1578 Views
  • 3 replies
  • 0 likes

Data

Hi, do three like borrow service for when I have ran out of data as when I used to be with Vodafone they used to do a borrow £3 service as I have ran out of data but cannot get online to my bank app so I can then top my phone up? Thanks 

Filly by Fledgling
  • 673 Views
  • 1 replies
  • 0 likes

3G turn off

Very soon the 3G signal will be switched off by three. I am in an area that three's map says is excellent coverage indoor and outdoor for 4G ,but I get 1 bar and an unstable signal dropping in and out ( basically unusable internet ). I have tried to ...

Dac by Fledgling
  • 1202 Views
  • 2 replies
  • 0 likes

Trade In information?

i ordered the new iPhone 16 and ordered a trade-in for my iPhone 14 which, with the offer, came in at £396. I was really pleased with this and opted for it to be paid into my bank.. Well, after almost two weeks of waiting i finally received the packa...

danaG by Fledgling
  • 4081 Views
  • 10 replies
  • 0 likes

Daily Data disconnects

My 4G data disconnects daily at 5:30pm. Today it started at 5:30am as well.I assume this is to terminate open sessions but annoying.This is new to me this week as I have been on 3G with no issues but signal was finally turned off at the end of Septem...

Tramper by Regular
  • 805 Views
  • 1 replies
  • 0 likes

Full signal but no data eSim pixel 9pro xl

Hi All,I recently got the pixel 9 pro XL and moved to an eSim, since this I have had issues with data not working. It shows full signal and doesn't say there is a data issue but apps say I'm offline and trying to browse the internet doesn't work. I c...